Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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I have had many properties in Glasgow's west end and have had many property managers . John Hempstead is outstanding , professional, approachable a real asset to KelvinCourt and Newtons . Hopefully I’ll get to work with him in the future . John Wilson 88 KelvinCourt
I have found Newton to be a good factor for 3/4 years. John Hempstead has been our Property Manager for the last 6/7 months, becoming very knowledgeable about the whole development. He is very helpful and efficient with a pleasant and approachable manner. I am in the process of selling my property and John has been exceptionally helpful by providing succinct and precise information throughout this process. Thank you John.
Speedy resolution to water ingress problem. Extremely pleased with the way this was dealt with both by Newtons and their contractor
People complain about property factors all the time. Some of the complaints are fully justified as the factor is not addressing the concerns or issues of the tenants. There are definitely some horror stories out there. This is not my experience with Newton property Management, whilst they may not be the cheapest, I have always found them very responsive to any concerns I have had. Every qtr we receive a details bill explaining all the costs involved and also a very informative document with covering notes about the expenses and I in my opinion do a very good and thorough job under difficult circumstances. Sadly, we live in a world where It is very easy for people to criticise others but the same people who criticise, never take the time to give praise where it is due, perhaps this is because they have no idea the amount of hard work that goes in to managing hundreds of properties and trying to find solutions that will please everybody. The only complaint I would have about NPM would be that sometimes it seems that they are not tough enough on the Landlords of some rented properties. Perhaps this is because their hands are tied on what they are able to do differently...
Newton Property Management is a professional and friendly property management service. The team have helped resolve a few issues I had whilst living in my flat throughout the past year. Specifically, Scott and David helped me resolve an ongoing roof repair issue recently and I couldn't be more grateful for their time and effort. If you are looking for a service that you can rely on if it's day or night, I would highly recommend Newton Property Management. Thank you again!
April has recently taken over the management of our property and I have found her extremely helpful and communicative. She always responds to concerns very quickly and courteously. It is a pleasure dealing with her.
I’ve always had good customer service any work needing done has been completed satisfactory and in good time absolutely no complaints from me…great team of people.
