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HomeNeo Tourism Reviews
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Neo Tourism Reviews

4.898355754857997 out of 5 stars
4.898355754857997 out of 5 stars
4.9
|Excellent|669 reviews

Last reviewed 8 months ago

TrustScore

4.9
4.898355754857997 out of 5 stars
Excellent
5 out of 5 stars
615
4 out of 5 stars
47
3 out of 5 stars
3
2 out of 5 stars
1
1 out of 5 stars
3
669 reviews in total

Review summary

Neo Tourism receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly Emma, Daniella, and Anna. Reviewers frequently highlight the excellent service from start to finish, noting that agents are patient, kind, and quick to respond to inquiries. Many express gratitude for the assistance in finding affordable flights and travel packages, emphasizing the ease of communication and the overall positive experience. However, a few customers mention encountering problems during the booking process, although these issues were ultimately resolved to their satisfaction. Overall, Neo Tourism is recognized for its exceptional service and commitment to customer satisfaction, making it a highly recommended choice for travelers.

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Based on reviews, created with AI

See what reviewers are saying

John
JohnFeatured

8 months ago

5 out of 5 stars

I spoken to Daniella

I spoken to Daniella, this evening, very polite, and very understanding, I will look forward to hearing from her again, when my flight opens up, Many Thanks John Wayne Roberts

Noly
NolyFeatured

8 months ago

5 out of 5 stars

Very excellent service from the start…

Very excellent service from the start to finish. Very highly recommended. They will find you the best deal or promo so you can save money to buy PASALUBONG. .

RUBEN TREATY
RUBEN TREATYFeatured

8 months ago

5 out of 5 stars

It’s A great service and

It’s A great service and I recommend My site … Amazing…….cheap flights and hotel package…. Ruben Treaty ……

Gazelle Field
Gazelle FieldFeatured

8 months ago

5 out of 5 stars

Emma is very patient helpful and kind.

Emma is very patient helpful and kind.

Filter by rating:
Nonoy Reilly
Nonoy Reilly
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Thank you Neo travels for booking my…

Thank you Neo travels for booking my flight. Special thanks to Grace who is very helpful and accommodating.

Helpful?
Client
Client
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Representative Emma Smith was very…

Representative Emma Smith was very patient and takes time in attending to all my inquiries and assistance. Keep up the good work

Helpful?
Bernadine Errinhton
Bernadine Errinhton
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Very helpfull

Very helpfull

Helpful?
Mayes Ariola
Mayes Ariola
1 reviews•New Reviewer
about 1 year ago
4 out of 5 stars

Excellent!

Excellent!

Helpful?
customer
customer
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

Not honest

Not honest and not issuing the ticket after I had paid full price. They had asked for me to pay more without warning me of a price increase and this had meant I needed to switch to a different airline as I had no choice

Helpful?
Luchieliu
Luchieliu
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Very good in communicating with the…

Very good in communicating with the client and always did their best to make the client happy.

Helpful?
Joan
Joan
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Daniella is always helpful

Daniella is always helpful. She always finds me the best deal. Thank you Daniella and team Neotourism.

Helpful?

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Carolina
Carolina
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

The service over the phone was…good

The service over the phone was excellent especially the person who helped me her name is Samantha she was so good.

Helpful?
Socorro
Socorro
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Helpful and doing their very best to…

Helpful and doing their very best to satisfied their client and to find a air ticket in a good price.

Helpful?
customer
customer
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

I literally told Emma what i was…

I literally told Emma what i was looking for, and within a couple of hours she found me the best deals and sorted me out.. so big thanks to you Emma 😊

Helpful?
Maria Carmela Quinto
Maria Carmela Quinto
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Neotourism/Janet Davis- travel advisor

I just booked my travel to the Philippines through Neotourism and I’m so happy as Janet Davis, travel advisor made all my request possible. What a treat!!! I highly recommend to book with them and please look for Janet. She’s amazing!!!

Helpful?
RM Fernandez
RM Fernandez
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Would like to thank Daniella for…

Would like to thank Daniella for assisting me. She was such a good help. Thank you

Helpful?
Rosario Ladaban
Rosario Ladaban
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

My experience with travel agent Lily …

My experience with travel agent Lily was greatful. She is very helpful, knowledgeable & very accommodating with friendly manners. It is recommendable to family & friends

Helpful?
Cris De Asis
Cris De Asis
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

The csustomer service of your staff is par excellence she did all her effort to satisfied her clients that's why I will recommend Neo Tourism Ltd to my relatives,friends and colleagues. Thank you

Great experience and I was so happy for the service extended by ms Lily.

Helpful?
cristina
cristina
1 reviews•New Reviewer
about 1 year ago
4 out of 5 stars

Highly recommended

Highly recommended, and Daniela is very helpful it was amazing experience....

Helpful?
Catlea
Catlea
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Excellent service

Excellent service. Fantastic agent Emma Smith. Very patient in looking for the best flight for my family. There’s a lot of demand on our side and she deal it patiently. Thank you Emma Smith

Helpful?
Glenn
Glenn
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Neo Tourism provided exceptional…

Neo Tourism provided exceptional service to my family during a difficult time when we needed to return to the Philippines. Their customer service was outstanding, taking care of every detail so we didn't have to worry about a thing. They truly went above and beyond to assist us, and we are incredibly grateful for their help. A special thank you to Emma, our travel agent, who was always there for us and provided invaluable support. Overall, we had a fantastic experience with Neo Tourism and can't thank them enough for their compassionate and efficient service. Highly recommended!

Helpful?
Maria
Maria
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

It was a smooth travel kahit na biglaan…

It was a smooth travel kahit na biglaan ang paguwi sa Pinas. Thank you so much for your help Ms. Jasmin!!!

Helpful?
Jocelyn Palapala
Jocelyn Palapala
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

Rachel of Neo Tourism

Rachel is very helpful,accommodating and kind. She gave us a lot of option and made sure to gave us the best. With her she made our ticket booking easier.We will surely recommend Rachel and Neo Tourism to our friends. Thank you Rachel and the people of Neo Tourism.

Helpful?
Christopher Hand
Christopher Hand
1 reviews•New Reviewer
about 1 year ago
5 out of 5 stars

I spoke to Rachel who apart from being…

I spoke to Rachel who apart from being very helpful understood my plight when it comes to long haul flights and she went above and beyond in trying her best to accommodate us with the best travel plan to suit our needs so we'll done to you Rachel I will be contacting you shortly for you to finalize our travel plans

Helpful?
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About Neo Tourism

Neo Tourism is a travel agency based in the UK, specializing in crafting personalized travel experiences for customers seeking to explore global destinations. The company offers a comprehensive range of services, including flight bookings, hotel accommodations, tours, and transfers. With a focus on customer satisfaction, Neo Tourism caters to a diverse clientele, including families, vacationers, and adventure seekers, ensuring that each trip is tailored to individual preferences and needs. The agency provides expert assistance in both English and Tagalog, making it accessible to a wider audience. Additionally, Neo Tourism offers flexible payment plans with low deposits and installment options, ensuring that financial considerations are manageable for travelers. All international flights booked through the agency are ATOL protected, providing customers with peace of mind regarding their financial security while traveling. Overall, Neo Tourism aims to facilitate memorable travel experiences by combining expert guidance with competitive pricing.

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