9 months ago
DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never arrived and they will not respond to any emails!!
10 months ago
Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and they are scamming people
Faulty shirt! My son got a shirt for Christmas. Badge came off after 1st wash (never found it in machine). My son a football player so I know how to wash kits. Literally worn once! Contacted the company. Cannot get a response or this resolved!
Not paid money back, never delivered kit.
Got the mystery kit for my sons birthday, he was delighted when he seen it was Barcelona, order was on time and strip was high quality, will use again for sure
I ordered a 14 / 15 year old for my son the top that you sent was for a small boy We ended up giving it to his 12 year old cousin
Got both of my sons a mystery kit for Easter. They were so excited with them and now are both saving up to buy themselves another one each. Thank you. Amazing idea and fantastic products
We have bought 3 for gifts and every one has been brill!
Easy ordering , bit of a problematic delivery with Evri , but received and a happy boy with his Dortmund shirt.
Amazing had two things from here! My son always loves my purchases :) Thank you
My grandson was very happy
Have ordered 3 shirts now- all been positively received and worn. Exciting to reveal the ‘mystery’ within the box. Like the fact that you are able to specify what you want to avoid - can you imagine opening the box to find your team’s rival shirt staring back at you! Decent price and quick delivery too- can’t fault
This company always listens to their customer. It was not long ago I was leaving another review about how great they are. All I asked was for a football shirt and make is as obscure as you can. I received a 2019/2020 fourth division Thai team!! And it is beautiful.
Fantastic strip as always, delivered within days if ordering.
Delivered when said, good packaging and my partner really liked it as it was a birthday present for him. Would highly recommend.
The kit is great thanks you and I enjoyed the suprise.
Easy to order, arrived promptly. Great shirt quality.
Great Quality Jerseys and Very Cool
Fast delivery and a great product will definitely be using them again .
Always pleased with my deliveries and they take on board requests to avoid
They really took into account the teams I didn't like, and deduced something I would love from that information. I'm so happy with what I received.
Fantastic shirt - exactly what I asked for and my Grandson was delighted
Based on analysis of 246 reviews rated 1-2 stars for Mystery Kits
“With shocking customer care”
“DO NOT USE THESE CONMEN”
“Been trying to contact them to Get my order refunded, but they refuse to answer”
“Ordered a kids shirt”
“No item received, no response to emails”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Mystery Kits is an online retailer specializing in mystery football shirts, offering a unique shopping experience for football enthusiasts. The company provides a range of mystery boxes that include authentic football shirts from clubs around the world, catering to both adults and children. Customers can purchase mystery kits at varying price points, with options for men, women, and kids, making it easy to find exciting additions to their football shirt collections. Targeting avid football fans and collectors, Mystery Kits aims to deliver an element of surprise and excitement with each order. By offering a selection of surprise football shirts, the company appeals to those looking to discover new clubs and styles. With worldwide shipping available, Mystery Kits ensures that customers can enjoy the thrill of unboxing a mystery football shirt regardless of their location.
Mystery Kits receives a mixed reception from customers, with many praising the quality of the shirts and the service when issues are addressed. Reviewers highlight that the shirts are great and the service can be responsive, especially when problems arise, as seen in some cases where customers received prompt assistance after voicing concerns. However, a significant number of complaints center around poor communication and unfulfilled orders, with many customers reporting that they never received their kits or experienced delays of several months. The lack of customer support is a recurring theme, with numerous individuals expressing frustration over unanswered emails and difficulties in obtaining refunds. Overall, while some customers appreciate the product quality, the prevalent issues with order fulfillment and communication lead to a largely negative sentiment.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.