Rocky Health Reviews

Super helpful staff, with quick response.

Trisha helped me with my subscription cancellation very well.

Excellent customer service easy to deal with aswell

Fast response by Trisha Maxene and solved my issue as well

Got the wrong dosage via my very first order. Customer service was unapologetic and basically told me to suck it up and take it. Not worth the price or the hassle, and it's not any cheaper then anywhere else. Avoid wasting your time on this provider. *Update* after leaving my review I was contacted by a new customer service rep that was willing to remedy the situation. A new order of the dosage required was sent out, and I recieved it in about 4 days this time. I've updated my review from 1 to 3 stars, and am willing to give Rocky another chance with another order in the future in hopes this was a one off incident. If the service and products get better then I will update further.

Trisha was incredibly quick and helpful. Went above and beyond to help sort out the process, which is quite smooth overall!

Great online chat service. Angela was great help

Had a great experience. I want to give a shout out to Trisha Maxene who help greatly as I was getting frustrated with what I wanted to order. She made it easy and fast for me. Top notch help!!

Help was rapid and efficient. Problem solved with very little inconvenience

Good service starting out and was very pleased and would have been a 5 star! Then today recieved a $40 "follow-up consultation" charge - Seriously!!!! This was an email that said "Hi , just checking in to see how you are doing. Before I can issue your next refill, can you let me what know your current weight is and if you are experiencing any side effects? Please note this is an automated message. If we have recently followed up please disregard" Then a quick reply - $40

Toujours une bonne communication et super rapide. Livraison rapide aussi et c'est facile de demander une pause et de recommencer. Je recommande, très professionnel!

Top notch customer service! Just impeccable, shout out Trisha!

Fantastic products, reasonable pricing and exceptional shipping speed and customer service. Any questions I have ever had were answered the same day which is such a rarity in todays ecommerce world. I have tried several of their products and the ease of medical questioners and application sold me from day one. Highly recommend Rocky Health

Toujours un très bon service a la clientèle. Les soucis sont réglé en quelques minutes seulement.

Had a great customer support experience with Trisha Maxene!

Très bonne attention, Angela est très gentille, un très bon service

The support system is very bad and nobody replies to you, I've done my payment on a Saturday and I haven't received my medication until today, which is Thursday!

On time every time. Easy. Let’s goooooo

They took my money charged me for prescription I keep asking them for refill .No response. pharmacist just keeps delaying and delaying. I I told the Pharmacist to transfer my prescription, he refuses to do it. I am posting on here as last resort : I have posted below from the College the legal requirement to transfer Transfer to : Shoppers Drug Mart - Toronto - Danforth Ave (Shoppers World) Phone Numbers: 416-694-2131 Fax: 416-694-5964 3003 Danforth Ave Toronto, ON M4C 1M9 Prescription Transfers Registrants, at both the transferring pharmacy and the pharmacy receiving the transfer, are accountable for meeting their respective responsibilities for the transfer of prescription(s). College of Pharmacists A prescription shall be transferred from a pharmacy that is accredited as a community pharmacy on the request of the patient or a person acting on behalf of the patient. For the purposes of the regulations, a person acting on behalf of the patient includes a registrant acting on behalf of the patient. Either the pharmacy transferring the prescription or the pharmacy receiving the prescription transfer can act upon a patient’s request. ------------------------------------------------------------- UPDATE MAY 13 2025 COMPLAINT FILED WITH OCP COPY OF COMPLAINT GIVEN TO ROCKY PHARMACIST Mr. M.R.. . OCP Acknowledgment below --------------------------------------------- OCP - Intakes Team Tue, May 13, 2025 at 11:06 AM To: me Thank you for your submission. This is an acknowledgement to let you know that your complaint has been received by the College’s Intakes Team. You will be contacted once we have reviewed your complaint and determined next steps. Please visit our website for more information regarding our processes or to access the online complaint form: Thank you, Intakes Team, Conduct Operations