Review summary

My Home Move Conveyancing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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Great Experience

I wanted to write a review to give a big shout out to Ryan MacCallum. I have had a few properties fall through and have used My Home Move Conveyancing each time. Today Ryan MacCallum transferred a file so efficiently and made the process so simple and easy to the point within an hour I was working through my checklist. Absolute amazing experience. He was so kind and patient and was open to answering any and all questions that I had. Brilliant service and would recommend to anyone. And a huge thank you to Ryan for today. :-)

Very helpful for the initial signing up…

Very helpful for the initial signing up process.

Great customer service

Great customer service, this is the 5th time I have used My Home Move Coneyancing and everytime I have had a good experience. I have been helped by Ryan MacCallum who was really helpful and answered all my questions. 10 out of 10, thank you Louise

SV
Very informative

Very informative, transparent and quick

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Showing 301 - 310 of 996 reviews
SM
5 out of 5 stars

Thomas Elliot was fantastic from the…

Thomas Elliot was fantastic from the outset. Immediately responsive, clearly explaining everything as we went along, super friendly and personable. We had a few troubleshooting issues along the way but Thomas went out of his way to help us resolve these quickly and effectively. Would highly recommend his service.

Date of experience: January 27, 2025

RM
5 out of 5 stars

Thomas Elliot was super helpful

Thomas Elliot was super helpful. He was quick to respond to all communication and we felt like he went above and beyond to help and guide us! Thank you!

Date of experience: January 27, 2025

R
5 out of 5 stars

Good customer focus

Arti Dhamu from MyHomeMoveConvayncing team understood our requirement and guided us on the process thoroughly. She was prompt on following up on the next steps to expedite the completion.

Date of experience: January 27, 2025

RF
5 out of 5 stars

Easy as 1 2 3

Being able to work in at my own pace and easy to follow instructions is always good. Friendly introduction and follow up support was appreciated

Date of experience: January 25, 2025

RP
5 out of 5 stars

A real breath of fresh air

A real breath of fresh air, at last a company that wants to work for you. I know it’s early, but so far, Very pleased with service received. Their easy at a glance progression wheel is easy to understand and it does point you in the right direction.

Date of experience: January 24, 2025

YO
5 out of 5 stars

Good and smooth start of another purchase and the sale

Good and smooth start of another purchase and the sale of the houses with Premier Property Lawyers. Thank you for making the process so easy to understand

Date of experience: January 24, 2025

KK
5 out of 5 stars

Great team

They have been very responsive. Very polite. Very knowledgable.

Date of experience: January 24, 2025

mh
5 out of 5 stars

easy to get in touch and sort out any…

easy to get in touch and sort out any issues

Date of experience: January 24, 2025

A
4 out of 5 stars

Clear Communication but a Confusing Portal Experience

I recently started my process with My Home Move Conveyancing, and while it is still in the early days and not midway through, I wanted to share my experience so far. The communication has been clear, and the information provided has been helpful, which we appreciate. However, we’ve found the online portal to be quite confusing and not very intuitive. Submitting information feels more complicated than it should be, and most of the time, we’re unsure if we’re doing things correctly. While the service has potential, improving the portal's user experience would make the process much smoother and less stressful for customers.

Date of experience: January 23, 2025

BD
1 out of 5 stars

No communication and atrocious customer services from the legal team.

The onboarding for premier property lawyers using the online system went very smoothly however our conveyancer missed the initial telephone appointment and we received no notice that they were unable to fulfill the appointment, no apology and no communication for the following two weeks despite us chasing them daily through phone and emails. We ended up closing the file and using a different conveyancer who actually talked to us. One month on we are still trying to get a refund. I would strongly advise nobody uses premier property lawyers if the want a helpful team and timely purchase. If you don't mind being ignored and left in the dark with any progress and your appointments cancelled with no notice apology or even subsequent communication for the two weeks afterwards then they are the people for you. The sales team are the only helpful people in the business.

Date of experience: January 23, 2025

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