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Review summary
My Home Move Conveyancing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I wanted to write a review to give a big shout out to Ryan MacCallum.
I have had a few properties fall through and have used My Home Move Conveyancing each time. Today Ryan MacCallum transferred a file so efficiently and made the process so simple and easy to the point within an hour I was working through my checklist. Absolute amazing experience. He was so kind and patient and was open to answering any and all questions that I had. Brilliant service and would recommend to anyone. And a huge thank you to Ryan for today. :-)
Great customer service, this is the 5th time I have used My Home Move Coneyancing and everytime I have had a good experience.
I have been helped by Ryan MacCallum who was really helpful and answered all my questions.
10 out of 10, thank you
Louise
They don't reply, nor answer calls, no updates. Edit: thanks for your reply, I have submitted the case ref no. to trustpilot, you can check the details or email me for details, although you say it's been completed in 2022, it's not yet fully completed, I haven't received any update from your designated solicitor about the land registry.
Have been dealing with Daniel Payne who has been very helpful. Allocated our own personal conveyancer very quickly and given all the information we require. Feel confident that if there are any issues ahead they can be rectified without any problems.
I used MHMC for all my house purchases, they`re very good and helpful, always a phone call away or email away. They will fight in your corner and will advice you what to do when you need help.
Quick, reliable, friendly. My parents used a local solicitors 9-10 years ago and I remember how stressful and annoying it was for them.
For me, this was much much easier with MHMC.
I highly recommend them.
They have a nice portal, you can check your progress every minute and see what needs doing.
Within 30 minutes of enquiring for a quote for buying and selling Arti responded with a fair price and she was very helpful explaining everything I wanted to know. Highly recommended
Never use MyhomeMove if their AML team is involved
I am using the services of MHM for a transfer of equity that was supposed to last around 4 weeks. We are currently well into the 5th month (21+ weeks). Needless to say how ridiculous is that. All the delays and issues have been caused by their AML, which in my personal and professional experience are the most incompetent bunch there is. It took them well over 3 months and at least 3-4 official documents such as ID, passport .. etc to verify an identitiy of a person they verified just with a simple ID 2 years ago. Upon enquiring of why is it taking so long, their reply was that there has been a change of the law. I required for further explanation as to what had changed, however never got an answer. In my case - a gift from my mother is involved and this case opened pandora`s box for MHM. Their AML team had absolutely no clue how to read a simple bank statement, I had to resent official documents on a number of occasions, as they couldn`t event be bothered reading them, they have absolutely no idea anout foreign jurisdiction and kept asking for stuff and procedures that exists in the UK, but not neccesarily overseas, which proves their incompetence and lack of minimal understanding of how things are done overseas. They have been treating my mother as if she is Pablo Escobar, which is just proposterous, and this is just the short version.
Funnily enough I chose MHM for the transfer of equity, as they were the onces that did the original purchase of the flat, which as well used gift from my mother.
If I had only known what I will go through for the last 5 months, I would never have proceeded with them.
tldr: If your transaction has to use MHM`s AML team - run for your life
Tarbir has been an incredible support and made this very stressful process feel easy and I am confident that all the pressure will be taken away from us to allow us to focus on the packing!
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