My Cruises
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Great Package for Mediterranean
Loved the package - London, Paris, Rome and Mediterranean cruise. Whilst transfers weren’t included like other companies there are often issues with these so we were happy to make our own arrangements. Rome to Rio website was a great tip from the customer service team. We arranged an extension either end of the package at a reasonable flight change fee to spend more time in London and Italy. Whilst the My Cruises portal was helpful for receipts of payments I feel this is more company facing than consumer experience enhancing. One improvement would be to place all travel itineraries and travel vouchers in here so that these are not just attached to an email. The vouchers were issued quite late so doing check-ins on internal flights and trains such as Eurostar were way too last minute to secure best seats. The numbers in our itinerary were not voucher numbers nor booking reference numbers for Eurostar so we had to request these. This took two phone calls. As we left earlier than the package we had to contact the company to get access earlier.