My Cruises Reviews

We have just returned from a most enjoyable Blue Lagoon Cruise holiday booked through My Cruises. It was nice that the flights and transfers were part of the package and that everything was quite seemless. The 2 night pre-cruise accommodation at the Sheraton Fiji Golf & Beach Resort was lovely and was a great way to start our Fiji holiday. We also enjoyed our day trip to Malamala Beach Club and the mocktails at the delightful infinity pool. Our cabin on the Orchid Deck of the MV Fiji Princess worked well for us and was slightly larger than we were expecting. The staff on the ship were extremely friendly and most helpful and made our 7 night cruise of the Yasawa Islands something special. We thought that the food on the cruise could have been a bit more varied but it didn't detract from our overall enjoyment. Well done to My Cruises and their travel partners for providing a most enjoyable holiday.

Our trip was seamless, every booking made, cruise, transfers, hotel and flights were perfect and had no issues at all. Would definitely use Mycruises again.

Everything was well organized we just had to order taxis

Pretty much everything was great. The Cosmos Tour was excellent and the driver and Tour Leader were exceptional. I think that it would have been nice to have a transfer from the Cruise Terminal to our Hotel for the last two days included as this would have been a valuable option to ease this last part of the tour. It was a disappointment to have to pay for an extra night in Seattle due to Air Canada flight changes and this was a significant extra expense. I subsequently heard that some clients were able to negotiate flight changes that avoided this after they persisted with their complaint. That being said we were pleasantly surprised with the standard of hotel accomodation over the trip. In relation to the Cruise component this was a new travel experience for us and generally it went well, however I think that the WiFi component of the NCL package is a tad problematic and generally insufficient to the needs on board. The cost for extra time is way too expensive and this reflects poorly for NCL not MyCruises. MyCruised staff for our booking have always been extremely helpful and I commend the company.

Everything went well the cruise /flights/Hotels were all great with the exception of the Hotel in Honolulu, Holiday Inn express which was not on par with the Cruise accommodation or Las Vegas Hotel, other that that small gripe it was a great trip and value for money

Everything was great - All went well . Food on the cruise was very average .

The Customer service experience with Ms Jaida Salt was both informative & helpful Jaida answered all my questions & even helped me with additional information Excellent personal service indeed I was very happy with the assistance by Jaida

Gabby Singh has been really really helpful in all the contact I have had with her - so pleasant and answered all my queries using her extensive knowledge. I have been very impressed - thank you.

Jaida Salt was fantastic in dealing my inquiry. She resolved the issue with transfer from station to port in Basel. Jaida showed great professionalism and the manner with which she handled the issue suggests she is a big asset to your organisation Regards Peter Staples

Matthew was so helpful with all the information I was requiring re our trip to UK and Europe in September. He was a fantastic help to me re the trip. Would highly recommend to ask for him as he was great with info and was really understanding.

Carmen Arriola Local Guide·78 reviews·219 photos We have found this company to be excellent, having booked an extensive European trip including an 18 night Mediterranean cruise for later this year..... all without any hassle so far. Everything to date has run smoothly & we have always had …More Maree Stanford 7 reviews·6 photos 2 weeks ago New My daughter booked a package deal as a surprise birthday for her husband, I had a milestone bday also so booked as well for my husband and myself. I missed out by a day on their deal and was told this is still good at the same price!!!. …More Ignite Travel Group (owner) 2 weeks ago Hi Maree, we are so sorry to hear this. We have located your booking information based on your second review on Product Review. Please be advised that our team have tried to make contact with you regarding this matter. Our team will try again today. Thank you, Ignite Travel Group. Gwenda Branjerdporn 15 reviews a month ago We booked with Aldi operated by Ignite. We DO NOT HAVE ANY information about where we'll stay in Japan or Korea. The name and address of the hotels we do not know. …More ❤️1 Ignite Travel Group (owner) 4 weeks ago Hi Gwenda, thank you for your review. We have spoken to our Aftersales team who have confirmed you were sent your documents on 8 April. Thank you for your patience and we sincerely apologise for the delay. Kind regards, Ignite Travel Group. KELLY Harrison Local Guide·26 reviews·2 photos 3 months ago We have a big holiday booked with this company and I really wish I hadn't. We've paid a lot of money and I'm so worried because the customer service is absolutely atrocious. Great when signing you up and promising the world, then nothing …More ❤️3 Ignite Travel Group (owner) 3 months ago Hi Kelly, thank you for your review. We are sorry to hear that you are worried about your upcoming holiday, as our aim is to have customers book with confidence. We will pass your review along to the relevant departments for further investigation. Kind regards, Ignite Travel Group. Carmen Arriola Local Guide·78 reviews·219 photos just now New We have found this company to be excellent, having booked an extensive European trip including an 18 night Mediterranean cruise for later this year..... all without any hassle so far. Everything to date has run smoothly & we have always had updated information provided to us promptly & professionally. We did however have some additional questions regarding our extensive trip & whilst on the Gold Coast for a vacation we took the opportunity to pop into the Ignite Travel ( 'My cruises' ) office at Broadbeach. There, we were met by Sharon King, a lovely lady, who we found to be very friendly, helpful & professional in every way. Sharon's knowledge & assistance with our query was fantastic & made us feel very relaxed knowing that we were in good hands. Thank you Sharon.

Rachael the agent was very friendly and helpful with booking this trip. Rachael explained all of the details well and informed us of the next steps we need to take confirm our booking. She has a lovely phone manner and speaks very clearly

I received my final booking amount to be paid and it was incorrect. The account was $1300 short. I spoke to Timara Karcher who took my details and said she would send to query to accounts and get back to me. By that evening I had received an email from Timara with a copy of the receipt and the final payment booking. Thank you so much for your quick response.

Sarah Bentley is absolutely outstanding!! Thank you very much for your great service.

The cruise itself had its highlights — decent food, good entertainment, and beautiful destinations. But unfortunately, the experience was let down by poor organisation when it came to the flights booked by the cruise company. Out of six flights arranged through them, two didn’t even have baggage included. We only found this out at the airport, which was both stressful and costly. For a travel company offering packaged holidays, not understanding what’s included in the flights they book is unacceptable. It shows a lack of attention to detail and care for the customer experience. We expected a seamless experience — that’s the whole point of booking a cruise with bundled travel — but instead we had to deal with confusion and extra expenses. If you’re booking with this company, triple-check everything they arrange on your behalf. Might cruise again someday, but won’t trust them with flights.

Cruise Sales Consultant Laetisha has wealth of knowledge and assisted us in deciding to book our Mediterranean cruise. Laetisha’s help and support is very much appreciated and this our second holiday booking she has done for us.

Seamless booking, lovely hotel booked for us at the end of the cruise. A wonderful trip.

We have recently returned from a cruise around Japan on Celebrity,booked through MyCruises, and it was fabulous.we had booked a guaranteed balcony room, as the cruise had been booked out, and found out a few days before leaving Australia that we had been upgraded to an Aqua class suite. This was a lovely surprise. Combined with inclusive flights, we upgraded to P.E. and pre cruise accommodation in Tokyo, this was excellent value. I have already booked another cruise with MyCruises for next year to The Med.

Three cruises across different cruise lines all bookended together - a fantastic way to enjoy a holiday. My Cruises has been our T/A of choice for many years, and they continue to tick all of our boxes.