My Cruises
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The cruise itself had its highlights
The cruise itself had its highlights — decent food, good entertainment, and beautiful destinations. But unfortunately, the experience was let down by poor organisation when it came to the flights booked by the cruise company. Out of six flights arranged through them, two didn’t even have baggage included. We only found this out at the airport, which was both stressful and costly. For a travel company offering packaged holidays, not understanding what’s included in the flights they book is unacceptable. It shows a lack of attention to detail and care for the customer experience. We expected a seamless experience — that’s the whole point of booking a cruise with bundled travel — but instead we had to deal with confusion and extra expenses. If you’re booking with this company, triple-check everything they arrange on your behalf. Might cruise again someday, but won’t trust them with flights.