My Cruises Reviews

Sasha Danger was our consultant and she was friendly helpful and super efficient. Explained everything and when we hit a glitch she rectified and sorted the next day. Very happy with her service. Hopefully the trip will be as amazing as our booking experience.

Very helpful with cruise information

Our consultant Pani Reti was excellent, easy to understand and knew the product well, also answered the phone promptly without recorded options and multiple transfers. Very helpful in discussing options and offering recommendations.

Kane Hoskin is very helpful on my enquiries about my travel.

I wish I could say I was looking forward to this trip, but so far the experience with My Cruise - China and Japan vacation has been nothing but frustrating. Communication has been poor from the start. I haven’t even left yet, and I was told the itinerary would arrive only one week before departure. That’s incredibly stressful and doesn’t inspire confidence in their planning or professionalism. Staff responses have been abrupt and unhelpful, leaving me with more questions than answers. For a company in the business of travel and customer service, I expected better organization, clearer timelines, and at the very least, courteous interaction. At this rate, I’m just hoping the actual trip goes smoother than the lead-up. This is my first time joining an organized tour group, and honestly, it’ll probably be my last. If you’re the kind of traveller who’s happy to just pay for a holiday and show up without much planning, then maybe this company is for you. But for anyone who likes clarity, structure, or even basic communication before a trip — look elsewhere. Please advise how I contact - as I don’t want to put my details on the review Thanks

Maddie Sherwood was extremely helpful in getting my booking updated in a timely manner. Everything was actions and I am now looking forward to my trip even more.

I spoke with Pani and he was very helpful with all our questions. We decided to go ahead with the booking. Looking forward to the trip I’m sure it will be amazing.

The consultant I spoke with today was amazing. Triple Gold stars for Melissa Rainbow

Sasha answered all my questions and forwarded an email with all the information I needed to know before booking.

Sasha's support

Every person who I have spoken to are polite, patient and respectful.

LAETISHA BALDAN Was my agent She was able to assist me with all my questions offer tips and was efficient and friendly

Rachael was very helpful in answering our queries, very responsive with phone calls and made booking the trip very easy.

easy fast efficient

My contact first up with agent has been prompt and helpful. My questions have been answered fully. No issues with service at this point