He spoke really clearly
He spoke really clearly, we understand each other well.

9 months ago
He spoke really clearly, we understand each other well.
9 months ago
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time... See more
9 months ago
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
9 months ago
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben... See more
He spoke really clearly, we understand each other well.
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
My Cruises offer ship cruises and holiday packages, soon it will be our 3rd holiday with MC and have loved each one. We had a fantastic tour guides who went above and beyond to assist us and days off to do our own thing (things never felt rush rush like other holiday packages) Booking staff are amazingly helpful and prompt at getting back to you, we were also able to alter flights to extend our holiday. Every holiday we have had with MC has been well organised and thought out to accommodate all.
Sasha Danger was our consultant and she was friendly helpful and super efficient. Explained everything and when we hit a glitch she rectified and sorted the next day. Very happy with her service. Hopefully the trip will be as amazing as our booking experience.
Very helpful with cruise information
Our consultant Pani Reti was excellent, easy to understand and knew the product well, also answered the phone promptly without recorded options and multiple transfers. Very helpful in discussing options and offering recommendations.
Kane Hoskin is very helpful on my enquiries about my travel.
I wish I could say I was looking forward to this trip, but so far the experience with My Cruise - China and Japan vacation has been nothing but frustrating. Communication has been poor from the start. I haven’t even left yet, and I was told the itinerary would arrive only one week before departure. That’s incredibly stressful and doesn’t inspire confidence in their planning or professionalism. Staff responses have been abrupt and unhelpful, leaving me with more questions than answers. For a company in the business of travel and customer service, I expected better organization, clearer timelines, and at the very least, courteous interaction. At this rate, I’m just hoping the actual trip goes smoother than the lead-up. This is my first time joining an organized tour group, and honestly, it’ll probably be my last. If you’re the kind of traveller who’s happy to just pay for a holiday and show up without much planning, then maybe this company is for you. But for anyone who likes clarity, structure, or even basic communication before a trip — look elsewhere. Please advise how I contact - as I don’t want to put my details on the review Thanks
Maddie Sherwood was extremely helpful in getting my booking updated in a timely manner. Everything was actions and I am now looking forward to my trip even more.
I spoke with Pani and he was very helpful with all our questions. We decided to go ahead with the booking. Looking forward to the trip I’m sure it will be amazing.
The consultant I spoke with today was amazing. Triple Gold stars for Melissa Rainbow
Sasha answered all my questions and forwarded an email with all the information I needed to know before booking.
Sasha's support
Every person who I have spoken to are polite, patient and respectful.
LAETISHA BALDAN Was my agent She was able to assist me with all my questions offer tips and was efficient and friendly
Rachael was very helpful in answering our queries, very responsive with phone calls and made booking the trip very easy.
easy fast efficient
My contact first up with agent has been prompt and helpful. My questions have been answered fully. No issues with service at this point
Based on analysis of 133 reviews rated 1-2 stars for My Cruises
“I wish I could say I was looking forward to this trip, but so far the experience with My Cruise - China and Japan vac...”
“I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed...”
“For a company in the business of travel and customer service, I expected better organization, clearer timelines, and...”
“I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed...”
“Communication has been poor from the start”
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My Cruises is an online platform specializing in providing curated cruise deals for travelers seeking unique and memorable vacation experiences. The company focuses on offering a variety of cruise packages that include exclusive inclusions and bonus value, catering to a wide range of customers, from first-time cruisers to seasoned travelers. With a commitment to personalized service, My Cruises aims to help customers find their ideal cruise itinerary by showcasing various destinations, cruise lines, and onboard experiences. The platform features an extensive selection of holiday packages, including fly, stay, and cruise options, designed to meet the diverse needs of vacationers. By presenting limited-time deals and carefully crafted itineraries, My Cruises enhances the planning process for customers looking to explore popular travel destinations. With a dedicated team of cruise experts, the company seeks to streamline the booking experience and provide valuable insights into the world of cruising.
My Cruises receives a mix of feedback, with many customers praising the helpful and friendly staff who provide excellent service during the booking process. Reviewers frequently highlight the proficiency of consultants like Pani, Sasha, and Ben, noting their ability to answer questions clearly and efficiently. Many express satisfaction with the smooth booking experience and the quality of the cruises offered, often returning for multiple holidays. However, a significant number of complaints arise regarding communication issues and frustrations with specific bookings, particularly related to trips to China and Japan. Some customers report feeling disappointed with the overall experience, indicating a lack of support when problems occur. Despite these concerns, the majority of reviews reflect a positive sentiment towards the service provided by My Cruises.
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