My Trip Online Reviews

Texted my home phone

Attention attention......resa pour des entrées de musée Pas de billets !!!!!! Prélèvement effectué 51 euros + 2ème Prélèvement 79 euros pour ?????? Opposition des 2 prélèvements Fuyez fuyez

Your service

On 18 June 2025, I bought on their website tickets to visit the Louvre Museum on 19 June 2025. Those tickets were advertised as being available. As I did not receive a confirmation email for the booking, I called them and finally spoke to a customer service team after being left on hold for a long time. She assured me the tickets were being processed and was keen to get me off the phone. I refused to be fobbed off and insisted she speaks with the team 'processing' the tickets to confirm the status of said processing. After being on hold for a while again, she returned and informed that they actually did not have the tickets. I then asked to be immediately refunded and requested confirmation of refund by email. On the same day, 18 June 2025, I received an email stating they would be refunding me the 72 euros. I waited for a week and having not received anything, I chased them and they sent me an email on 25 June 2025 stating they had processed the refund a few days prior. As at today's date, 1 July 2025, I have not received anything and reported this fraudulent transaction to my bank. This company is dishonest, untrustworthy and conducts a scam operation. I would advise anyone to avoid them.

You charged me 67£ for some sort of subscription I never pressed. Ridiculous thiefs

Demasiado complicado

Πολύ διαδικασία για να κάνεις check in και χρέωση επιπλέον 1 ευρώ??? Απαράδεκτη

..............👌

Good and useful

Buenisimo, excelente

!!!!!!!!!!!

Biraz daha sadeleştirme olabilir

Not only they could not provide check in, but also someone in the company tried to use my debit card to buy online, my bank cancel my card and we reported it to the police. DO NOT GIVE THEM YOUR CARD DETAILS, THIS IS A SCAM. no solo no me hicieron el check in, sino que además alguien en esta empresa intento comprar online con mi tarjeta, mi banco cancelo mi tarjeta además de denunciarlo a la policía, NO FACILITEN SUS DATOS DE TARJETA, ES UNA ESTAFA!!

great so great

Enregistrement compliqué du au beug du site réservation payée 2 fois

Rápido y fácil

I had to post a review online before I finished my booking which CLEARLY means there are many 5 star reviews. HOWEVER, the email never arrived and the QR code for the fast track wasn't available on the my trip online site. I emailed them as I had to pay twice at the airport and they replied 2 days later (on a Sunday...?). What also appeared to happen after paying £6, is they tried to fraudulently take EUR79 from my card 2 days later!!!!!! I emailed them confirming this and still waiting to hear what their response is! Thankfully my bank caught it but clearly there is something wrong here as they get your details for 'cheap' services so they can do more with it- DO NOT USE THEM!

Tutto perfetto

The departure time icon not user friendly

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