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Dishonest company scamming honest consumers
On 18 June 2025, I bought on their website tickets to visit the Louvre Museum on 19 June 2025. Those tickets were advertised as being available. As I did not receive a confirmation email for the booking, I called them and finally spoke to a customer service team after being left on hold for a long time. She assured me the tickets were being processed and was keen to get me off the phone. I refused to be fobbed off and insisted she speaks with the team 'processing' the tickets to confirm the status of said processing. After being on hold for a while again, she returned and informed that they actually did not have the tickets. I then asked to be immediately refunded and requested confirmation of refund by email. On the same day, 18 June 2025, I received an email stating they would be refunding me the 72 euros. I waited for a week and having not received anything, I chased them and they sent me an email on 25 June 2025 stating they had processed the refund a few days prior. As at today's date, 1 July 2025, I have not received anything and reported this fraudulent transaction to my bank. This company is dishonest, untrustworthy and conducts a scam operation. I would advise anyone to avoid them.