Wonderful staff
Wonderful staff Clean Friendly Safe

9 months ago
The overall experience from the staff, entertainment, food, drinks and excursions where excellent.
9 months ago
We had a lovely time on MSC Virtuosa, despite some negative reviews, it’s a lovely ship, clean and modern and hard working pleasant staff. It’s passenger capacity is large so yes you can expect some r... See more
9 months ago
Modern ship, amazing staff and great food and drink. Fantastic family holiday. 😀
Wonderful staff Clean Friendly Safe
A brilliant cruise, every thing you could want and more.
Poor all round.....buffets chaos, leaks going unfixed, bar staff arrogant and rude, ship looked in need of a damn good clean!
We were a family with two young children and could not have been happier with our experience. From the cleanliness of the ship, to the service staff and all the things on board to keep everyone entertained at all times. We must shout out our incredible waiter, Saleem who went above and beyond to make our experience unforgettable. He was incredible with our 2 year old daughter, including her at all stages of the dinner service. An absolute credit to MSC.
Excellent embarkation Great ship and staff
The friendliness and efficiency of the staff, they are a credit to the company.
Fantastic ship, very friendly staff and the entertainment was first class…overall a very enjoyable cruise 👍
We had a wonderful and enjoyable time with the MSC Virtousa cruise trip. The crews were very good , very helpful and friendly. The market buffet were excellent. The housekeeping service were very good. The theatre show specially Dirty Dancing and Fame were fabulous. And I highly recommend MSC cruise.
Great week with great destinations, drinks packages and entertainment
Don’t believe the reviews about the grub
Wonderful cruise with superb staff.
Doing all the right things except need more cleaning in cabins and not cold food in the buffet
Great first time cruise. Value for money. Well run well maintained spotless and beautiful ship. Lots to do. Busy ship but to be expected in July.
Last year we went on this boat and it wasn’t full, this year too many people, queuing for everything, no where to sit at all.
This is a lively ship . Great staff at the bars and restaurants. Probably a little understaffed at times but that wouldn't stop me booking again.
Excellent service and food. Helpful and efficient staff and fscilities. The only thing we didn't care for was young children in the night club which needs addressing.
I am extremely satisfied with the service I received
Staff excellent, we did Yacht Club and everyone was so lovely. Also other staff around ship. Couldn't fault the food, yet again very good. Only entertainment let us down
Family friendly cruise
MSC Musica was a wonderful experience for all my family and friends. Meals were fabulous and entertainment was just the best especially the theatre shows. I will defo be booking again
Based on analysis of 86 reviews rated 1-2 stars for MSC Cruises UK & Ireland
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
“If you escalate this with customer service no names K”
“The ship was very overcrowded, there wasn't enough seating, you couldn't get into half the bars, sunbeds and tables in”
“Would never take another cruise with MSC even if you paid us, horrendous experience with awful food”
“Speciality restaurants poor Not enough seating in bar areas in the evenings Food quality poor”
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MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
MSC Cruises UK & Ireland receives a generally positive reception from customers, with many praising the exceptional staff and the overall cruise experience. Reviewers frequently highlight the great value, beautiful ships, and quality customer service, noting that the staff is both helpful and fun. The MSC Virtuosa, in particular, is described as clean and modern, contributing to a lovely vacation atmosphere. However, there are notable criticisms regarding food quality, with several customers expressing dissatisfaction over dietary accommodations and some even reporting food poisoning. Additionally, a few first-time cruisers mention a lack of staff assistance in navigating the ship. Despite these concerns, the majority of feedback reflects a strong appreciation for the cruise experience. Overall, MSC Cruises is viewed positively by most customers.
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