MSC Cruises UK & Ireland Reviews

We were two families, 3 adults, 2 children, with a dinner set at 9.15pm! Requested change and never been contacted back, even with a message "sorry, not possible to do!". Gala Dinner, we arrived 9.25pm, staff were very unhappy and refuse us entry as "too late", even though one day before we were queening until 9.40pm! Stayed in a cabin on 5th floor, not possible to sleep until 2am at least as above us were commercial units (bars, restaurants, shops) open till late and a lot of noises were heard, first, from the people on holiday enjoying themselves, later, from the staff trying to sort things out / prepare for next day. All swimming pools with very very salty water, swimming goggles were needed even when in the water to splash and have some fun with children, forget to dive in!

Food was terrible. Too many children.

Bad customer service, no smiles or hellos. The only time we got smiles was when we were leaving the ship. Even though food has some variety, but it was the same through the whole week, and was bland. Rooms were not clean. Entertainment was very short, and average, not that entertaining. The magician was poor, knew all his tricks and seen one of the tricks behind a curtain. Pools shut early for children, and sun lounges packed away at 8pm.

The crew and staff onboard Msc Virtuosa really made the cruise memorable :) ... and what a beautiful ship! We also loved the entertainment in the theatre(s) onboard, especially the Carousel performances.

The low cost , the ship is beautiful .

Would not recommend this cruise to anyone. Food was freezing same food every night. Had to wait on chips. No bananas strawberries or grapes. Royal Caribbean would put this ship to shame.

Using yacht club well worth the money

Kept the ship extremely clean with a happy smile always

Definitely going downhill fast

We fell in love with MSC. Our first cruise and it did not disappoint. The MSC Seaview is beautiful, got the real wow factor. The high points for us were the theatre shows, never missed a night, the food (buffet, silver dolphin and Tempanaki) exceeded our expectations. Loads of choice, delicious and available round the clock. Spa treatments were fab. The excursions albeit a little pricey were amazing, loads of choice. But the shining star or starts where the staff. They were simply amazing. Helpful, friendly, knowledgeable and they really looked after you. A few issues with our internet as in it didn't work for us but we only booked for 1 day so it wasnt a massive big deal. We are already looking to rebook a cruise for next year and we are definitely going with MSC!

If your a family ship then remember Grandma and Grandad Extra care could be given in the ship if you see an elderly people living looking for a seat then the senior people should be about so they they have a seat not let’s go to the nd t place and then you end up sitting in Guest services Grandma and Grandad want to be part of the ships atmosphere and food not great.

The size of the ship is very important when choosing a cruise. The Virtuosa was too big for us . Everywhere was very busy. Going on and off board , although well organised, took a long time . The buffet was extremely busy. On my mobility scooter I could not read the food labelling so I found it difficult.

I think the only way to enjoy an MSC cruise is to use the yacht Club, but the price is high, but a better way of life.

I have mobility issues and the team could not have been more helpful. They even checked up on me mid cruise to ensure I had all I needed. Getting on and off the ship they were there and keen to help. Getting round the ship I was aware they were keeping an eye yet not intrusive.

Food in MDR was poor, choice and quality of meals were poor. Choice for children was limited. Place to sit and relax after evening meal, not a lot of space or seating available.

Enjoyable cruise, my husband and I were able to get a relaxing break which was very much needed 😊

Great value for money Staff are all amazing

Some rude staff members in the photo gallery area where you buy photos however apart from that amazing experience everyone is so friendly

Outstanding! Been on other cruise lines before and this exceeded my expectations. From start to finish would highly recommend MSC.

It was, for lack of words to use, a "superbly wonderful wowed experience ". Can't really fault anything apart from the cost of internet. Although if one books in advance, it reduces the cost a bit. Apart from that it was a really great value for money experience. Can't wait to embark on another one real soon!!!