Mr. Rooter Plumbing
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Review for Rooter Etobicoke
I recently contacted Rooter Etobicoke for plumbing service. They sent a plumber named Jason, who was kind, professional, and efficient. Unfortunately, he accidentally left the hot water turned off when he finished the job. Mistakes happen, and I completely understand that, I simply needed someone to come back and turn it on. When I called the dispatcher to request that Jason return, I was met with a very rude and condescending attitude. There was absolutely no customer service or willingness to help. Her tone and approach were unacceptable and left a very negative impression. Because of this experience, I chose not to continue with Rooter. They also quoted me $952 for a repair that I ultimately had done by another plumber for $259. I appreciate Jason’s kindness, but due to the dispatcher’s behaviour and the extremely high quote, I will not be using Rooter again.