Motorcycle Superstore Reviews

Great selection of products and name brands~ Fast shipping and easy website to navigate around. Some of the products could use a better sizing chart from the manufacturers' own website, but not bad as overall guideline.

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I was in a hurry to get a rear tire, site states they have a warehouse on the West Coast (Oregon), so I figured it would arrive quickly. I put my order in sunday. Monday am (west coast) I get email that the package was shipping. By monday evening UPS still hadnt received the package. I called Motosport customer service, their answer was "UPS has the package, maybe they havent updated yet". Well, I deal a lot with UPS, if its shipping 8am, and by midnight they havent scanned it, then they dont even have it. I ask where the package is shipping from, they said Kentucky. I then said how by ground will it get here by friday. Your site says you have a warehouse in Oregon. Well, they dont anylonger. I would have ordered from a west coast place and not gotten dicked around. Customer service said "check again tonight" to which I replied then you havent even sent it, and it wont be here by friday. Their response was "we only give an ""estimated"" time". And sure enough, I was right, as UPS did get the package until sometime tuesday afternoon, and it still sitting at the hub, and now wont be here until monday. I wont be dealing with them ever again.

Prices and products are comparibly good. Customer Solutions and Payment System is horrible. My transaction was duplicated for some reason due to no fault of my own. Its was discovered and brought to the attention within hours of it happening. Of course the two different Resolution Specialist I spoke with had no explanation of why, they just blamed the system. They both said the would reroute the package and issue a refund. 3days later, the package is still mobing forward and scheduled for a delivery tomorrow. This was all dicussed before it was even shipped. This order put me in a finacial bind and caused other peomblems on my end that I have to compensate for. Meanwhile, Motorcycle Superstore is not even slightly apologetic nor are they offering a resolve. Highly disappointed and screwed!

I had a small issue with shupping when I ordered parts. I bought intake, exhaust and a tuner for my motorcycle. I received an email stating my 3 items had shipped. 2 days layer I decided to check the tracking numbers and only 2 items had been picked up by the carrier. I called motorcycle-superstore.Com customer service to address the problem, I can't remember who I spoke to I asked him to check the status of my order and he seemed a bit confused as to why my exhaust had not been picked up. He told me he would get an investigation started and locate the issue. I waited a couple hours and called again. I am kinda persistent like that. Again, I can't remember the name, but the lady who answered the phone was nice and professional. I asked about an email I had received where it appeared they had cancelled my order and given a refund. She looked it up and explained the discount was applied due to my call earlier in the day. They took $30 off for my inconvenience. Then they also sent me an email giving me free shipping on my next purchase AND somehow my exhaust arrived with the rest of my items the next day. The customer service was top notch and they went way over the top to take care of me. They will get much return business from me and anyone I can point in their direction.

everything was fine! Thank you

Placed my order, then added to it a couple days later. They price match across sites and made it a one stop shop for me. Received my order within the expected time frame. Will definitely order from them again. Top notch...