Motorcycle Superstore
Read all reviews for Motorcycle Superstore →
Awesome customer service
I had a small issue with shupping when I ordered parts. I bought intake, exhaust and a tuner for my motorcycle. I received an email stating my 3 items had shipped. 2 days layer I decided to check the tracking numbers and only 2 items had been picked up by the carrier. I called motorcycle-superstore.Com customer service to address the problem, I can't remember who I spoke to I asked him to check the status of my order and he seemed a bit confused as to why my exhaust had not been picked up. He told me he would get an investigation started and locate the issue. I waited a couple hours and called again. I am kinda persistent like that. Again, I can't remember the name, but the lady who answered the phone was nice and professional. I asked about an email I had received where it appeared they had cancelled my order and given a refund. She looked it up and explained the discount was applied due to my call earlier in the day. They took $30 off for my inconvenience. Then they also sent me an email giving me free shipping on my next purchase AND somehow my exhaust arrived with the rest of my items the next day. The customer service was top notch and they went way over the top to take care of me. They will get much return business from me and anyone I can point in their direction.