moonraker-motorcycles.com Reviews

I can honestly say this was one of the best customer service experiences I've ever had—truly exceptional from start to finish. Every single person I dealt with went above and beyond to make sure I was not only comfortable, but also fully informed and supported throughout the process. As someone completely new to the world of motorbikes, I was nervous and had a lot of questions, but the team—especially Robbie, Eliot, and Paul—were incredibly patient, kind, and helpful. They didn’t just try to sell me a bike—they made sure I was confident and safe, taking the time to walk me through every detail. I’m from Australia and unfamiliar with the local systems, but they even helped me figure out insurance and gave me advice tailored to my situation. What really blew me away was how they treated me once the sale was complete. I was a bit uncomfortable about riding the bike home on my own since I’m new to riding, and without hesitation, they offered to drive me home. That’s not something you'd expect from any dealership—it shows they genuinely care about their customers and not just about making a sale. The pricing was fair, the service was personal, and the atmosphere was welcoming. If it’s your first time getting a motorbike, I cannot recommend this place highly enough. The team truly made what could have been an overwhelming experience into a positive, memorable one. Thank you again, Robbie, Eliot, and Paul—you made all the difference.

Recently purchased a Royal Enfield Guerrilla 450 from Moonraker. From start to finish Robby and Paul were both great to deal with. Thanks to Robby's great advice and knowledge, I have come away a very happy customer. Anyone looking for a new bike, I would 100% recommend visiting here

What a fantastic and knowledgable bunch. I purchased one bike and then changed my mind to another. The communication even out of hours was brilliant. Paul and Robbie, are an absolute credit to Moonraker. The bike was ready earlier than expected and they always respected the customer. 5 stars boys *****

I bought my used Honda Forza from Moonraker after previously having bought other items from them. Thy guys are very friendly and provide a great service you can trust. I would highly recommend and will use them again in the future.

I cannot recommend this company more highly. I have been their customer over the years and have always been treated with courtesy and helpfulness. 5 star.

What a great family dealership. Purchased a ex demo bike - painless from start to finish. They organised delivery and were very transparent all the way through. Good communication and wonderful service. USE THEM! you will not regret it

Absolutely excellent service from start to finish! I dealt with Shane, who was professional, friendly, patient, extremely helpful and I was very happy with the deal. The bike was delivered to me and I'm so happy with it. I love my Royal Enfield Super Meteor 650. Thank you for all your help Shane, excellent.

Had an emergency with a snapped motorcycle chain, managed to get my motorcycle to their store, on arrival I felt very welcomed by the friendly staff, they went out of their way to help me get back on the road with supplying me a new chain, & was supported by staff in the fitting of the chain, I really appreciate moonraker motorcycles going out of their way to help me, very happy customer and I shall be returning. Thank You

5* experience, nothing was too much for Paul and his team. So pleased with new scooter. x

Would be more stars if I could, Been using Moonrakers for around 11 years now and nothing is ever too much trouble when my bike is in the workshop have borrowed a bike to get to work and they keep you updated about your bike aswell just popped in and got a new jacket tried on a few and finally found one and Paul the boss was very helpful and knowledgeable pleasure doing business

I couldn't fault Moonraker Motorcycles at all. I was looking at entering the motorcycle scene as a mid life crisis and Paul was extremely helpful giving me advise about what bike to get being a 6'4" tall fella and gave me great advice to get used to a 125cc bike before considering a big bike. Needless to say I requested their help in sourcing a suitable bike and at an affordable price the honda cb125f I purchased from them I've had for over two years now never let me down. After sales care is second to none even if you have a silly question. If any one in my position is looking to get on two wheels get on the phone to Paul and you won't he disappointed.

Paul recently helped me with a project. When I explained what I needed he put a package together and it all worked out better than I could ever have expected. He seems to like a challenge and I think that he & his team find everything rewarding if the customer is happy. Thank you.

picked up my new royal enfield 350 signal in dessert sand colour 20 mile ride home smiling all the way what a great bike and the process of purchase with moonraker could not of been smoother or more pleasant.....well done top service and a great motorcycle. regards Terry

I needed a new "mobility scooter"'and after watching hundreds of uTube videos, set my heart on a Royal Enfield Hunter in Rebel Red. I live in the North East of England and neither of the two dealers within reasonable travelling distance had what I wanted in stock - moreover they could not give a delivery period even if I paid a deposit and ordered one. I tried half a dozen other Royal Enfield dealerships at increasing distances from home with the same result, eventually contacting Moonraker Motorcycles in Norwich - only to be told that they did not have one in stock but that they would see what they could do and call me back. I was so disappointed I resigned myself to the fact that I was simply not going to get my dream bike - BUT fifteen minutes later Paul, the owner phoned to say he could get one to me next Tuesday (seven days away). I was over the moon (raker) with joy and agreed the sale there and then. Next day Paul phoned again and said that his alternative courier could deliver coming Saturday (only four days away), but that it was more expensive ........ I said that I didn't mind paying extra for faster delivery. I couldn't believe it when Paul refused to increase my bill saying a deal is a deal, he would cover the cost and he was only interested in satisfying a new customer. My bike arrived as promised, on time and in mint condition - I'm now proudly showing my new "mobility scooter" off to my geriatric mates and making them insanely jealous!! I've bought many motorcycles during my 72 years - but I can honestly say the purchasing experience with Moonraker is the best I've ever had. THANK YOU PAUL!!!!!

All wanted was to spend £7000 with them. I chased by phone and also by email. No response. I have been Ghosted. Someone grow a pair and take responsibility for this conduct. Appalling behaviour. I will not be purchasing a bike from this company.

Good old fashioned service ,I would like to thank Paul and his team for the attention to detail when I purchased my new Royal Enfield Continental 650GT . Delivered on time free and with all the ordered extras . After owning many Classic and super bikes the 650GT is a great choice now . Cheers Mark K

They are great when selling you bike but as soon as you have bought the bike, they don’t want to know or help. I’ve found the boss very unprofessional, rude & unhelpful. He needs to learn some good customer service skills. Can never fit anyone in for bikes to be fixed, so pointless having them as a contact. Really unsatisfactory & disappointing experience, I won’t be returning & warning anyone that asks me to be honest.