Reasonable and straightforward for…
Reasonable and straightforward for customers.
4.5
Excellent
998 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Mobile Direct is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Product came as described the added…
Product came as described the added charge cable gave you a 4 star from me , a screen protector I would of give you 5 stars excellent time for delivery
Apple pencil
Great product. Super fast delivery. Would highly recommend.
Amazing company… quick easy with a good…
Amazing company… quick easy with a good price
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
mobiledirectonline.co.uk
All reviews
998 total • Write a review
Showing 61 - 70 of 994 reviews
OO
Selling my phone was smooth
Selling my phone was smooth. They sent a postage stamp and kept me informed in every step of the way.
Date of experience: June 6, 2025
LH
Great company with amazing customer…
Great company with amazing customer service. I’d highly recommend selling your phone with them.
Date of experience: June 5, 2025
BC
happy customer
The delivery company you used is more the culprit than mobile direct. My phone was supposed to be delivered twice as the first time the delivery driver never came anywhere near my property and made up some story that recipient didn't have code so parcel was sent back to depot. I was informed it would be delivered 2 days later, the parcel was delivered on time however it was definitely not a mobile phone it was a Dewalt power tool. The sticker with my name and address had been put over the top of another label address to someone further down Swindon Road. I have had nothing but adverse reaction from delivery company . This has caused me so much stress as I am a carer for an 85 year old lady , I desperately need a new phone for my work now I'm £200 out of pocket stressed to the max and still have no phone. Very happy to say that after 4 days Mobile Direct got it all sorted and I now have my phone. Well done Mobile Direct.
Date of experience: June 5, 2025
LW
Quick delivery
Quick delivery. Phone was in brand new condition.
Date of experience: June 5, 2025
MK
Offer was reduced by £50
Offer was reduced by £50 sighting scratches on screen. When I sent the phone there were none but I don’t have any pics to prove They sent me pics of scratches but it was an Apple swap over phone with 21 battery cycles and in absolutely pristine condition. Lesson learnt to take video and pic before sending to any of these recycle companies
Date of experience: June 4, 2025
SS
Not helpful service at all
Not helpful service at all . DPD lost my phone and they are saying mobile direct haven’t contacted us about your lost phone . I am without phone from 7 days
Date of experience: June 3, 2025
JT
Easy to deal with
Easy to deal with. Quick turnaround on phone assessment and payment. Will use again in future
Date of experience: May 29, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.