Minster Law Reviews

Zoe was fantastic and kept me informed of what she was doing on my behalf and upto date with all of what the third party was doing.

I have been dealing with leanne Baldwin for my sons claim for his accident he had at school through there negligence leanne has been really good and has won his case and got his compensation for him thank you leanne for all you have done

The response to my claim was immediate and action was taken very quickly. Communication was very good. I received regular informative phone calls and emails were responded to in a timely manner. All spoken communication was polite and explained in an understandable way. Sarah was patient and knowledgeable. The outcome of the claim was very positive.

LISA WARBURTON....A VERY PROFESSIONAL & THOROUGH DISCUSSION CONCERNING MY PERSONAL INJURY CLAIM WITH LISA WARBURTON. A VERY CARING AND FRIENDLY PERSONA. THANK YOU LISA. MUCH APPRECIATED. TRIX THORNE.

Communication is very good,they listen to you . Very understanding, always there is someone to take to .

After my accident 9 months ago,I was put in the hands of Minster Law. From start to finish I was very happy with all the help that Minster Law gave me, always contacted me explaining the next part of my claim, nothing was to much trouble for them. James Barker who was dealing with my claim was very professional and informative, always ready to listen to me with any concerns that I had, answer my questions and put me at ease, thank you James Barker.

Imran Akhtar from Minster Law has been dealing with my case and even though it is early days I have found him to be extremely helpful. He keeps me fully updated and answers any questions I have without delay. If he is not available at the time he gets back to me promptly. It has been an extremely trying time both physically and mentally and Imran’s professionalism has really helped alleviate some of the stress this unfortunate situation has caused me.

While things started off a bit slow and complicated, everything changed once Andrew Sloan stepped in. The support and assistance I’ve received since then has been great. Andrew, along with his team members Holly, Jawad, and Gemma, have been patient, understanding, and professional throughout the entire process. Even after my numerous questions and complaining about a broken system. Andrew has always validated my experiences, which made this awful situation a little bit easier to navigate.

been dealing with a case for a decent amount of time, the amount of help and guidance I’ve had through my case has been amazing and I’m glad I picked minster law for this situation, thanks to the whole team

Minster Law were highly professional and in constant contact to deal with my complex claim. Nothing was too much trouble and I was given regular updates and clear and consistent advice. I reached a satisfactory settlement with the other party after protracted negotiations, which they handled brilliantly. The person dealing with my case, Marie Tate was excellent to deal with, courteous, professional and always responded quickly to any queries and advice/correspondence was clear and concise.

What a fantastic hardworking team extremely fast and professional. Minsterlaw i highly recommend you Thank you Leanne.

This law firm are very poor in giving you updates im in the second year of my car accident claim which wasn't my fault and getting no where I've put in 2 complaints to client relations still not resolved third party insurers get no reply from them I'm prepping now to complain to legal ombudsman

Leanne was always in touch and was very polite and informative. I was never in any doubt about what was happening or what was needed throughout the whole experience.

Tina Davies was very helpful with myself and my family after an accident. Talked us through everything and has been very helpful through out the process!

Minster Law, in particular our Lawyer Rabia Shah, were great at taking forward our claims swiftly, pragmatically and sensitively at a difficult time for us. Rabia held our hands thoughtfully, efficiently and skilfully. They really know their stuff inside out.

2nd Review.... stay clear! After been advised that my case will now have weekly updates because of how poorly my case has been managed and how many mistakes... that lasted 2 weeks Minster have once again disappeared off the dace of the earth. I was sent another settlement figure 9 month after previous because they said i didn't need counselling.... after battling that they sent me through another settlement which was the same claim value but £200 less! Advisor tried telling me that the 25% was not included to the first valuation... it definitely was! £200 isn't 25% of £3600! Once i told her it was included she sad it was because the previous person calculated it wrong last year... surely that is not good? basically saying anything to me. Clearly no clue. She said ' let me check my calculator' after 2 seconds (clearly not even typed anything in it) ' yeah that's right. Tried to contact complaint department twice over the last 2 weeks and nothing... tried to speak to my case department three times but nothing... i am supposed to be receiving weekly calls. I have never known anything like it! I only went with Minster because my insurance referred me! you will be better going with another no win no fee yourself. They should pay us 25% on top for all of our waisted time... bargain price! I have never had to complain about anything in my life and i would usually leave it but this is just appalling. I would hate for others to go through this if i can help it. Bethany Mackie

I spoke to Tina Davies very thorough and welcoming would highly recommend 5 star service

Had a lovely conversation with Lily Robinson today about my injury claim, she provided excellent customer service and helped me through my whole procedure.

Over a year and my claim is still not settled. Apparently I cannot be paid out until minster law gets their payment from the third party for their costs. I always have to call them, they never call and update me. It's ridiculous. Third party have admitted liability to me yes still nothing and no correspondence.

The lady who I spoke to today , Tina Davies was lovely, she was very helpful and clear on what will happen now with my claim 😊