Minster Law
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2nd Review...
2nd Review.... stay clear! After been advised that my case will now have weekly updates because of how poorly my case has been managed and how many mistakes... that lasted 2 weeks Minster have once again disappeared off the dace of the earth. I was sent another settlement figure 9 month after previous because they said i didn't need counselling.... after battling that they sent me through another settlement which was the same claim value but £200 less! Advisor tried telling me that the 25% was not included to the first valuation... it definitely was! £200 isn't 25% of £3600! Once i told her it was included she sad it was because the previous person calculated it wrong last year... surely that is not good? basically saying anything to me. Clearly no clue. She said ' let me check my calculator' after 2 seconds (clearly not even typed anything in it) ' yeah that's right. Tried to contact complaint department twice over the last 2 weeks and nothing... tried to speak to my case department three times but nothing... i am supposed to be receiving weekly calls. I have never known anything like it! I only went with Minster because my insurance referred me! you will be better going with another no win no fee yourself. They should pay us 25% on top for all of our waisted time... bargain price! I have never had to complain about anything in my life and i would usually leave it but this is just appalling. I would hate for others to go through this if i can help it. Bethany Mackie