Minster Law Reviews

Very supportive Caitlin Beaumont was excellent in explaining each step. Everything was clear, no pressure and very thorough in explaining a lot of information A lengthy process was made extremely manageable.

The process was long, you have to be patient! But Elliott Coldwell has been communicative, informative, and helpful all the way till the end. Thank you

Elliot was really good at handling my claim and helping understand the ins and outs. A job really well done!!

Lady i spoke to was called Kenzie. She was extremely helpful, nice to speak to, not just the job conversation but general chit chat to help the process and not be sat in awkward silence on the phone. Highly recommend this lady to deal with.

Mohammed waqar was precise in how he explained the situation and was also really Polite making the procedure as smooth as possible

Minster Law are one of the worst companies I have ever had the misfortune of dealing with! I was assigned Minster Law by my car insurance company after my car was hit in a road traffic accident and what a bad decision. My claim was going on for over three years. They never contacted me or kept me updated with my case. I requested a call from a manager, the first time he was in a meeting, the second time the computers were not working, the third time he left me a message on the wrong phone! I drove to a Hospital for an assessment and after waiting for half an hour, I was told that it had been cancelled. I rearranged the appointment for a week later, and the Doctor was rude and wasn't expecting me! The medical assessment consisted of looking up, looking down, looking left, and looking right. Then the results were scribbled onto a blank piece of A4 paper. Then when reading the report, the Doctor had told me one thing, then written another! I am still waiting for surgery, following my accident but decide to except the offer from the third party insurer, just so I didn't have to deal with Minster Law anymore!

My experience with Minster Law was below average. I went through several different solicitors before they were able to complete the claim and I felt like there was never any urgency, time lines I was given were never met (e.g when I would be reviewed again by the expert dr etc). Aisha (the final solicitor on the claim) was clear in her action plan and did manage to complete the claim in fairly quick order.

Minister Law have been very helpful in guiding me through the process of my first accident and the claim process.

Joe was extremely clear and answered all questions we had as well as taking full details of the situation and event.

After receiving a call from my company's ins, after non fault traffic collision, they put me through to Minster Law, Charlotte, who took all details asked all questions clearly and simply for the claim. Would highly recommend Minster Law.

Crispin Balmer and Sabiha Goolab have been supporting me from days after my accident. They are professional, considerate and compassionate. They always take my needs into consideration. They go through each detail in stage and again if not fully understood. They have kept contact weekly giving me reports and updates. So im not just left in the dark wondering what's happening. I would recommend to any and everyone 5☆ team.

Had a positive experience with Mohammad this afternoon. He was able to talk everything through with me and outline the process as to next steps very clearly. Thank you for your time today. Very appreciated.

Very supportive customer service from Abigail Rennison after an unpleasant incident involving my car. Abigaill is a credit to the company.

Lisa Warburton was absolutely lovely. She went through all the information and was super helpful in supporting us with our claim

Lisa Warburton was very pleasant, professional, thorough and helpful throughout our claim following our road traffic collision.

I spoke with Shannon H today who was very pleasant and put me at ease during a difficult time. The process was straightforward and relatively painless and Shannon explained everything I needed to know. Very happy with my experience today

Since this was my first personal injury claim I had no idea of what it entailed miss Kamala pantrey was a great help always informative and able to answer any questions I had I would recommend minster law kind regards lan James

Very helpful explained everything they are doing kept me well informed nothing was to much trouble for them

If I could give 0 stars, I would! My claim has been in process since November 2021. I have answered absolutely every email and request received from Minster Law, provided ALL evidence for my financial losses including personal payslips from my employer etc, and now they inform me the file was closed a year ago and despite them saying they would reopen, there was an error their end and they didn’t reopen which means the case cannot now be progressed to court. I had 2 years of absolutely no contact from Minster Law, despite me emailing and trying to contact in other ways. I have been chasing for updates for the last 7 months, and have not received anything until now which is a letter from them stating the limitation date has passed so the claim is closed. I have been informed via phone they accept fault and apologise etc, however when I asked for this to be put in writing via email they did not. The medical report has consistently been incorrect, despite me reporting the errors on 6 occasions. DO NOT use this company, I believe they delay contact etc to get out of proceeding claims. I have never ever experienced such an unprofessional company before, especially for those who are solicitors themselves and should know the legal frameworks.

I had an accident recently & I was lucky enough to speak to Lisa Warburton who was dealing with my claim. Lisa was very professional but also empathetic with what I’ve experienced. I could literally feel a warmth across the phone & that was really nice as it has been a tough couple of weeks. So thank you Lisa for such a great customer service, you’re amazing!