Minster Law Reviews

Minster law dealt with my accident injury claim. This was new expereince for me having not done this before. They were professional, considerate, listening, compassionate and quick to respond to any queries.

Martin was great throughout and I had my claim settled within 3 months of accident. I received physio quickly and reports were acted on & communicated to me throughout. Martin was always available on the phone to discuss my questions and I don't have a negative thing to say about him or minster law.

Very good, very professional as quick as possible for Insurance payouts most of all Mandy Johnson was very helpful and updated me at every check point thanks again

I would highly recommend this company! They have been brilliant from start to finish with my claim. A special thank you to Mallory as she has put a lot of time and effort into my claim and made sure we got the best possible outcome. Thank you again!

To be honest, pretty poor service at the beginning, passed around a few handlers and had to chase a lot via email and phone, when we eventually got given a handler pretty slow in responding and when I have called and spoke to them made to feel like we were at fault and they were working for the other side, only used them because it was through the insurance - settled the claim but not recieved money yet and although the other side pay their fees do feel they over charge and not good value for money. Would I recommend them - probably not :(

The lady I spoke to was amazing, very understanding and caring. She was very professional and clear about everything and next steps. I am so grateful and feel more at ease with my situation. Thank you so much

My claim is not as yet resolved but I am very happy with the way Minster law has handled my case. Marie is very helpful and always there when I need assistance. I feel confident that they have my best interests as their main focus with regards to my future and work hard to ensure I get fully compensated for my injuries and losses. 10/10 so far. Thank you.

I am very impressed by the quality of service that I have received from the team at Minster law The level of care and Professionalism given to me by my case handler Carman far surpassed my expectations, she was always available on email and phone .. and outside regular office hours Many thanks

Terrible service. They do not call or email back. I called multiple times for an update and no update received to this day from Daisy or her supervisor. Been on 2 years with them. They had my final report from the specialist Sept 2024 who stated it was straightforward however the case handler and supervisor are 'reviewing my report'. Apparently it's taking 9 month to review a report! I have formally complained twice who were apologetic, but nothing has changed. No call backs, no updates or explanations absolutely nothing at all from this company unless I chase them and ring and ring. Minister Law are not an honest company. In my complaint the case worker denied me contacting them, however the proof is on my phone that those calls where made and I will be providing the evidence when I take this further. Avoid at all costs. I know the reviews are mixed, it appears that, it depends on who is managing your case and to the type of service you recieve. NEVER AGAIN

This was my first experience going through anything like this and Lisa W was great throughout. Very calm, supportive and empathetic - really appreciate the great service from Lisa.

Easy and straight forward process, Mckenzie was very friendly and professional she dealt with all our claims. Thank you very much.

Mandy is great and helpful

What made my experience great? Well the people, I have had multiple handlers over the last 2.5 years but none of which I wouldn't give 5 stars too. Every one of them was polite, informative and always honest with me. Gemma Susca-Lyons was great with liaising with the 3rd party and giving me honest advice when asked. Always kind, helpful and never pushy. Gemma - I wish you the best in future and thankyou for your assistance. I couldn't recommend her enough and the whole team at Minster law. A word of advice to people who are looking to employ the services of these amazing people. Patience is a virtue and respect is free. Trust that the employees as they are great at their jobs.

Accident in November- Still ongoing! Not even at a settlement stage 8 months on! With the amount of commission this company take, you would expect a fast turnaround! I will make sure I never use this company again unless there is a drastic improvement! Slow response/if any to chasing emails and constantly feel fobbed off 19/6 Update Just had, what was quite frankly a baffling unclear settlement figure, but the value is actually laughable after the 6 months of chasing! My time alone is worth more than this figure! AVOID THIS COMPANY

Very happy with my experience with minster law, things were a little slow starting off but when Mandy took over my case she got the ball rolling and after a long old wait justice was finally served. Thank you for your help Mandy

Very polite and clear experience throughout the whole process was provided by Mr Muhammed Waqar

I contacted Minster Law today regarding an accident that occurred on a London Bus I was a passenger on. Lillie Robinson was very helpful & patient and I will be making a claim through this Law Firm

Just got off the phone to Lisa and she was amazing I wanted to do a review straight away as she deserves to be rewarded with praise, she was calm, kind and patient with both me and my husband and I totally understand that it’s all new for us and she went through it all slowly and very detailed Thanks again

I had an accident in September 2024, it's been 9 months and I have barely had anything from them, there attention span is smaller then goldfish, you send them 10 emails they probably will come back to you saying we're still reviewing your file, it will go on for as long as they want. I have lost hope and regret using them entirely, I should've stayed with my insurance company instead choose them either way big warning anyone who uses them, deserves a heads up

Initially my experience of Minster Law was not great, poor communication and three different associates over 2.5 years and very little progress. I was constantly calling for updates. Ashley Nolan took over the case and everything started to move immediately. He has steered my case efficiently and expertly, gathering and chasing for multiple sources of information, whilst providing regular updates via phone calls and emails. Ultimately, thanks to his hard work and expert advice, my case reached a successful outcome this week. I can’t recommend Ashley highly enough and I would like to thank him for all his support.