Shannon was incredibly helpful and…
Shannon was incredibly helpful and thorough she really helped me and ensure eveything was correct

10 months ago
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail.... See more
10 months ago
Made it easy to make a claim Especially after a traumatic event
10 months ago
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, know... See more
Shannon was incredibly helpful and thorough she really helped me and ensure eveything was correct
Lisa was very friendly and professional. She explained the claim process very clearly. I would certainly recommend her
I spoke with Bethany Hayward today regarding my personal injury claim. She was very polite and helpful. It was easy & simple to speak with her.
Emma Jackson visited yesterday, and I was genuinely impressed by her professionalism. She was incredibly informative and answered all of my questions thoroughly. Her supportive and calm approach helped ease my concerns about the situation. I left the appointment feeling reassured and more at peace. Outstanding service—thank you, Emma!
My case took three and a half years to be settled, throughout that time I was supported by Minster Law , who were outstanding giving expert advice , always my solicitor that I was allocated was Aisha , always at the end of the phone or replied promptly to my emails, I have to commend herself and Zantia , I highly recommend Minster Law they finally resolved my case and a settlement, which was nice to come to end , I wish you all the very best for the future and thank you for all your hard work and dedication.
Mohammed Waqar set up a claim for my son after a bike accident. He was kind, calm, patient and very clear in how he explained everything and I am very grateful of his input in handling my sons case. Thanks again.
Following a RTC resulting in subsequent claim for damages. I have been supported throughout the process in a professional , supportive and empathetic manner by Kyna Tate. I have been kept informed in every stage of the process, which has resulted in a positive outcome.
Minister Law has given me outstanding service - never have I been left wondering what's happening I have been regularly updated and the focus has been on getting professionals in place to ensure I recover as best I can - thank you
Massive thanks to Emma Carr, I had a huge motorcycle accident in 2022 resulting in a broken leg and a few other injuries, minster law have looked after me throughout providing me with a case manager, sorting out physiotherapy and makeing sure I've got a fair payout.
My case has been handled in a timely and professional manner.
Agent was able to deal with my injury concerns and was very caring and put me at ease with questions about my accident
I had a good experience speaking with Bethany Hayward this morning. She was very informative about the next steps of my claim and listened carefully about my problems. Highly recommended this company.
Little rocky at the start. All I would advise is have more faith in your client, especially when they have been knocked off a motorcycle by an incompetent driver who didn’t use their mirrors whilst legally filtering. After a year we have come to an agreement and I have won the case. I would like to thank Rachel Brown for listening to my comments and perusing the case and taking into consideration certain aspects of the situation. Great outcome in the end. Still waiting on payment but this was to be paid in 28 days.
Well I have had a terrible time with minster law. Firstly my case handler was appalling at keeping in touch then just disappeared, only when I chased things did somebody then assign themselves to my case, the communication has been equally as bad as the first case handler. There was a period of "not knowing" if we had the court date or not. My case was "lost/ on pause"at court. When it went to court I was told I did not need to attend then I got a message from the barrister who was at court and waiting to meet me? I was told I would find out the ruling on the same date... I didn't. I know my case was successful. I've asked several times how much compensation I am to receive AFTER the fees are deducted to which I still don't know. I'd already settled on a 50 50 split on bad advice from the first case handler. I just want to move on ...oh and as for the app that's not been updated either just like me *****update from minster law on Friday telling me someone from the team would let me know my final figure ....well it's now Tuesday and I'm still none the wiser....more lies
When I called for an initial consultation I spoke with Hana, who was extremely personable and resolved all of my queries with clarity and precision. She made the whole process very approachable and comprehensible.
Carly from Minster Law was great. Constantly in touch with myself, giving updates. Very easy company to deal with. Can’t recommend highly enough. A very positive experience.
The person I spoke with did everything that was necessary in a very good timescale. Very knowledgeable. No stress, well trained. No faults at all.
I was contacted by Shannon H after my car incident. Shannon was very patient and helpful and explained everything to me perfectly. She explained all the next steps and what I can expect going forward and answered all the questions I had. Excellent customer service.
They were very helpful and kept it stress free for while while I made my recovery, always kept me updated and was never left in the dark. Would highly recommend.
Abigail Rennison is a credit to your company. What a lovely bubbly and understanding person to speak to at a distressing time. Thank you for your time, patience and information. It's greatly appreciated.
Based on analysis of 65 reviews rated 1-2 stars for Minster Law
“I don’t do reviews quite often, but after over a year of frustration, I feel I need to share my experience”
“4 months down the line and I get no response to emails, nobody signs emails so I have no name to get back to”
“For something I’m paying for, the lack of communication, transparency, and urgency is completely unacceptable”
“Still waiting for a response from a car accident that happened 2 yes ago and not received payment”
“4 months down the line and I get no response to emails, nobody signs emails so I have no name to get back to”
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Minster Law is a legal support firm specializing in personal injury claims, focusing on serious and catastrophic injuries, as well as bike accidents. The company provides expert legal advice and assistance, guiding clients through the complexities of their claims to achieve favorable resolutions. By offering tailored support, Minster Law aims to meet the unique needs of individuals who have experienced life-altering incidents. The target market for Minster Law includes individuals seeking specialized legal representation following accidents or injuries. The company emphasizes a client-centered approach, ensuring that clients, their families, and friends receive comprehensive guidance throughout the claims process. With a commitment to facilitating recovery and securing necessary compensation, Minster Law positions itself as a trusted partner for those navigating the challenges of personal injury law.
Minster Law receives high praise from many customers for its helpful staff and efficient claims process. Reviewers frequently highlight the professionalism and support provided by team members like Kevin Russell, Mallory Binks, and Mckenzie Ogley, who are noted for making the claims experience smoother, especially after traumatic events. Many express gratitude for the clear communication and guidance throughout their cases, contributing to positive outcomes. However, some customers report frustrations with initial delays, particularly when no case manager was assigned for extended periods. Despite these occasional setbacks, the overall sentiment remains overwhelmingly positive, with 88% of reviewers satisfied with their experience. Minster Law is generally regarded as a reliable choice for legal claims assistance.
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