M&H Carriers has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Used M&H Carriers a couple times now all over the UK for my business deliveries to customers via pallet. Quotes are always quick, both customers delighted with the communication and drivers! A price that works for my business and a service that I can depend on has massively assisted us! Thank you.
Just moved to Moray and M&H are the carriers other big companies use for the last leg of delivery. Had a furniture order being delivered by DHL and had to reschedule through M&H. Simple call to real people and job done. There delivery guys even waited at our address as I was late back from appointment. Their team were great to deal with and driver went over and above, delivering with great service.
Not had this company deliver anything but today in Crail one of their vans hurled through the estate well in excess of the speed limit - there are children and pets here. Disgraceful.
Horrible. Esp Mark who keeps delivering in my area. Sick of this company and need to know in advance if I’m stuck with them as a carrier-bc I won’t order now if they’re used. But this one delivery driver is esp problematic over the years-most lethargic person walking upright in a role I’ve ever seen
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mhcarriers.co.uk93 total • Write a review
US
Customer service helpful and friendly & new driver helpful polite and friendly. A breath of fresh air. Long may this service continue.. Goods arrived in a nice new van and came off the van clean.. a fantastic change from the old vans and previous driver. Update; Drivers go above and beyond M&H wow !! What a difference 👏 superb couriers! DX need to take a leaf out of your book for customer service for sure 10/10 thank you. Brilliant service from Dundee branch thanks. 👏
Date of experience: January 30, 2025
US
Worst experience ever. Delivery driver was rude, hostile and dumped my one ton of coal and fired wood (£600) at the end of a ln access road and literally wouldn’t deliver to the usual previous delivery spots in my garage about 500m away. Photos attached. The driver Ian W was a disgrace. Have complained to the company and the MD Fraser Maclean sent me a trite patronising response. No reactivation, no apology for the driver’s behaviour which was disgraceful, nor offer to move the coal to the proper location at my garage. They are hiding behind the false excuse of the snow last week. My access road is hard packed gravel and absolutely no snow ice or mud and I asked the driver to even walk it with me to prove it. He refused. He dumped it at the public road and drove off in a furious mood, having first dropped the load all over the road. He was utterly irate. Even the MD is hiding behind the reason of previous Lorries getting stuck elsewhere - not my problem and even a fool could see my access road is perfectly useable. You’ve been warned - don’t use this company especially if based on Skye. They truly don’t care. Please head over to the Google review I posted of my honest experience with photos attached to which the MD has replied slandering me as a ‘bully’ publicly for seeing to share my genuine experience. Not a company to use! His private emails are even worse - patronising and chauvinistic and writing me off as an ‘emotive’ woman. Ladies - avoid this lot like the plague!
Date of experience: January 16, 2025
US
Parcel delayed by a week blaming it on half inch of snow in Scotland!!! Half an inch of snow in Scotland CANNOT be classified as extreme weather!!! I was willing to let it go and asked them to call me 20 mins before they attempt delivery to make sure I am home. They said that is a fair ask considering the delay from their side. Guess what, the driver arrived did not find me -surprise- and left no call whatsoever. Dragged myself to their depot to collect, sorry we can’t find it as our system is down. You have to wait till Monday!!!
Date of experience: November 22, 2024
The worse courier I have ever dealt with. They are slow rude and unhelpful. I will actively avoid companies who use this courier.
Date of experience: November 22, 2024
Avoid like the plague. Parcel arrived in their office 1320 on Friday and they can't get it to me 30 miles south until Monday or Tuesday. No apology or reason from receptionist on phone.
Date of experience: November 8, 2024
Every time I order anything we never get it on time. Their website is “mince” and you do not know where your parcel is and when you will receive it. Although they are an agent for APC and my experience of them is good elsewhere it is M & H that keep failing.
Date of experience: November 1, 2024
US
Horrible is the only word I can describe the service. My order of wetwalls panels meant to arrive on 15/10 and I had delivered on 24/10 .They just turn up when ever they want without letting you know so after 2 delivers have been failed had to hire a van to collect it and to find out that panels were damaged. Won't recommend to anyone
Date of experience: October 26, 2024
After a delay of 2 days, with no explanation as to why, parcel arrived today, and driver took it away with them again, surely after not fulfilling your original delivery obligations you could have contacted myself prior to the late delivery today Have to say very unprofessional and unreliable service the company provides
Date of experience: October 24, 2024
I have used the Aberdeen office for the delivery. Fast and professional service. Quick and clear quote. Good price for pallet delivery service. Professional attitude of the driver. I really struggle to find any issues ( and i like to be grumpy every now and again) Thanks M&H Carriers Aberdeen And Looking forward to long and fruitful cooperation
Date of experience: October 23, 2024
2nd time this year a delivery of wine has been lost by this company. Is this a coincidence I wonder ?
Date of experience: October 16, 2024
