9 months ago
I had a problem with the air valve on the aircast Cryo/cuff lid. I emailed Medical supplies support who emailed me back within hours and sent me a complete new unit the next day. Communication was out... See more
9 months ago
I found this company very efficient, they informed me that there was a slight delay in delivering my order, and contacted me again when it was on the way. I can't fault them.
I bought a wrist support and it works very well. There were a few sizes to choose from, so I measured my wrist and bought the correct size. The price was ok but by the time I paid for it by adding carriage and VAT the cost more than doubled. It came fairly quickly. Thanks.
Easy to use website. Quick delivery. Item as described, thank you
sizing wrong - see previpus email
No hassle, great service, delivered on time.
The web site was easy to use and made ordering the item easy, with simple instructions and guide to ensure the correct size was ordered. Postage was quick and the item is exactly as described.
Service very good . Came very quick exactly what I wanted
prompt service
Efficient, Professional.
Smooth and easy purchase. Product exactly as orderex
just what was ordered delivered quickly
Much needed product to keep a fracture cast dry when bathing and showering arrived quickly and efficiently.
The slipper-socks were for my wife, who is in a home, and for some reason the pile of socks I had given her had vanished! Medical Supplies despatched a fresh lot within hours of my placing the order, and they were delivered promptly. Excellent service.
Fast delivery from ordering to receiving my tens spares. Great service, will use again
The items arrived very quickly. The quality is very good and they are very good value for the price.
Still waiting refund. 11 days now
Everything was as described and the product i ordered fitted perfectly. Would definitely use again.
Great satin sheets ~ will certainly recommend to anyone 👍
Good quality product.
Ordered a cryo machine after having surgery for a very bad fall. I'm a full time carer to an autistic teen and do not have any support so when I got the email regarding delivery, I gave them instructions on where to leave the item so it was safe till I returned home. I couldn't find the parcel, the photo from the delivery is in the alley way at the side of my home near my back gate, but the instructions were to put the item over the gate on to the bins where it's out of view. They didn't follow these instructions and from what I'm told by Cliona at Medical Supplies is that it was left there which is ridiculous. She said she would raise an investigation with dhl only to be told today sorry because I opted for a no sign delivery they will not open an investigation, so I paid nearly £180 for an item I do not have and cannot get a resolve or refund. I am absolutely appalled and disgusted that's alot of money to a single parent I'm so upset in an already stressful situation
I feel scammed by the extortionate amount of postage I had to pay on a lightweight small parcel containing hospital socks. The item was sent using parcel force 24/48 hour service and cost £4.95. Medical supplies.co.uk then added VAT onto this price. The item then took 6 working days to arrive, so I rang to complain to Medical supplies.co.uk. So far I've had to ring twice now with a promise that each time a manager would call me back to discuss my complaint. This has been going on for weeks now so obviously they've no intention of coming back to me. Happy to take your money and use a really expensive postal service, but not interested in responding when you don't get what you paid for. I will use a different company with more reasonable postage costs in future.
Based on analysis of 39 reviews rated 1-2 stars for Medical Supplies
“Any payment option by card or PAYPAL was very pedestrian”
“how can you try the thing without taken it out the door then i ring up to say its not what i want then you say i cant...”
“95 delivery charge”
“Order right size for my husband the trunk i ordered as well as the bands come up like they are a extra small can't re...”
“48 hours later my parcel has not arrived, Called their customer service to get my delivery charge refunded as the ite...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Medical Supplies, accessible at www.medicalsupplies.co.uk, is a London-based provider of a wide range of medical supplies and equipment. The company specializes in essential healthcare products including pressure relief items, overbed and overchair tables, crash-tested car transit wheelchairs, and healthcare workwear. By partnering with trusted manufacturers, Medical Supplies ensures that their offerings meet the diverse needs of healthcare professionals, caregivers, and individuals seeking medical assistance. With a commitment to customer service, the company provides expert advice to help customers select the right products for their specific requirements. Medical Supplies offers free UK delivery, making it convenient for customers to access high-quality medical supplies and equipment. Targeted primarily at healthcare facilities, caregivers, and individuals in need of medical products, the company aims to deliver reliable solutions for improved patient care and comfort.
Medical Supplies receives high praise for its prompt delivery and quality products, with many reviewers highlighting the efficiency of the service. Customers appreciate the quick turnaround on orders, often receiving items almost immediately, which is particularly beneficial for those in need of medical supplies. The support team is noted for their responsiveness, effectively addressing issues such as product defects and ensuring replacements are sent swiftly. However, some consumers express dissatisfaction regarding specific items, mentioning discrepancies in size and quality, with one reviewer noting a flimsy sling compared to a cheaper local option. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many satisfied customers recommending the service for its reliability and good value.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.