Was delivered quickly
Was delivered quickly

9 months ago
I had a problem with the air valve on the aircast Cryo/cuff lid. I emailed Medical supplies support who emailed me back within hours and sent me a complete new unit the next day. Communication was out... See more
9 months ago
I found this company very efficient, they informed me that there was a slight delay in delivering my order, and contacted me again when it was on the way. I can't fault them.
Was delivered quickly
The item was easy to find, good communication from the company Price as the gloves I ordered are specialised and have cost me a lot from other companies
I ordered an elbow support, was advised there would be a slight delay but it was delivered within a few days and I am happy with the product
Very good and prompt service
Delivered promptly
Quick accurate info and delivery . Offered a VAT assessment .Carried out within the week and kept up to date on process
Great service
Not 100 percent satisfied with product so far! The cuff is very uncomfortable and fussy to put on! I will endeavour to use it and see his it goes!
All good no problems
Good product
I have osteoarthritis in my hand. The thumb splint is the best I ever had. Helps with pain - when occurs, and also protecting my hand from pain when I do some housework. Can recommend it! Delivery was fast.
excellent service and price
Sadly my purchase did not fit and had to be returned for a refund. This was handled as well as the purchase with no quibbles and a quick return of the money to my bank account.
Well made item, good price.
Bought sling following a fractured clavicle which needed plate/pin/hook surgery. The sling is easily adjustable and very comfortable to wear. Well worth the money. Made my recovery more bearable.
Good information about the product. Good prices. Product arrived at the time scheduled.
Good website with an easy purchasing experience. I was disappointed with the delivery process as the order was split into two separate deliveries, via two different delivery companies, over two dates which caused disruption in my working days and receipt of the main item. In relation to the knee brace I would have to say how very disappointed I am with this product. Having bought the original CTi brace for my right knee I had no hesitation in buying from this brand again. How wrong I was as this new brace is very uncomfortable compared to its predecessor, large pressure felt on my shin bone whilst wearing it and completely unfeasible to be able to drive in it. Didn’t think I would ever be sorry to have purchased from this brace manufacturer as I have been wearing the off-loader and CTi on my right leg for 10 years with no problems whatsoever.
A most impressive service. Item was received very promptly. An excellent wrist support compared to others I've seen and tried. Recommended.
Quick dispatch and delivery. Thanks
Diagnosed with a potential ulcer on my big toe, having only a duvet over me overnight was extremely painful until I discovered the Invacare Bed.Cradle which gave me instant relief and I was able to get a good night's sleep at last.
Based on analysis of 39 reviews rated 1-2 stars for Medical Supplies
“Any payment option by card or PAYPAL was very pedestrian”
“how can you try the thing without taken it out the door then i ring up to say its not what i want then you say i cant...”
“95 delivery charge”
“Order right size for my husband the trunk i ordered as well as the bands come up like they are a extra small can't re...”
“48 hours later my parcel has not arrived, Called their customer service to get my delivery charge refunded as the ite...”
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Medical Supplies, accessible at www.medicalsupplies.co.uk, is a London-based provider of a wide range of medical supplies and equipment. The company specializes in essential healthcare products including pressure relief items, overbed and overchair tables, crash-tested car transit wheelchairs, and healthcare workwear. By partnering with trusted manufacturers, Medical Supplies ensures that their offerings meet the diverse needs of healthcare professionals, caregivers, and individuals seeking medical assistance. With a commitment to customer service, the company provides expert advice to help customers select the right products for their specific requirements. Medical Supplies offers free UK delivery, making it convenient for customers to access high-quality medical supplies and equipment. Targeted primarily at healthcare facilities, caregivers, and individuals in need of medical products, the company aims to deliver reliable solutions for improved patient care and comfort.
Medical Supplies receives high praise for its prompt delivery and quality products, with many reviewers highlighting the efficiency of the service. Customers appreciate the quick turnaround on orders, often receiving items almost immediately, which is particularly beneficial for those in need of medical supplies. The support team is noted for their responsiveness, effectively addressing issues such as product defects and ensuring replacements are sent swiftly. However, some consumers express dissatisfaction regarding specific items, mentioning discrepancies in size and quality, with one reviewer noting a flimsy sling compared to a cheaper local option. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many satisfied customers recommending the service for its reliability and good value.
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