Was what was expected
Was what was expected

9 months ago
I had a problem with the air valve on the aircast Cryo/cuff lid. I emailed Medical supplies support who emailed me back within hours and sent me a complete new unit the next day. Communication was out... See more
9 months ago
I found this company very efficient, they informed me that there was a slight delay in delivering my order, and contacted me again when it was on the way. I can't fault them.
Was what was expected
Having received a thumb splint for left hand it had been out to someone else as the bag had been cut opened and the sealed up with a small piece of sellotape. I telephoned your company asked me to send pictures of the damaged splint which was badly frayed in the end of the thumb. I was sent a email to send picture and brief description of damage and return to you. Which I did within a couple of hours . I have since not heard back from you yet.
ORDERED WRONG SIZE. SIMPLE TO REORDER AND SEND BACK THE WRONG ONE.
Wrist support glove Very well made, British Product, not expensive I ordered the wrong size which did not fit. I got a refund. You need to measure before choosing the size.
Great product with swift delivery
We bought a laser device from you for our lame, senior dog. It is working very well, thank you.
The McKenzie AirBack lumbar support cushion is working well. Thank you.
We are very pleased with our purchase, good quality and delivered on time.
Lovely product. Thought the medium was too tight as went with size guide but after a couple of days it fits lovely. In the meantime I ordered a large which I now use for going out as it has a little more room and is more comfortable if eating out.
My granddaughter said this wrist strap is great. She is very happy with our purchase
Fits great, I got the larger size as I'm larger lol. Easy to put on. I found it easier to lay down and strap it. I got this more to take the tension off my hips and it's worked. I wore it to a 12 hour shift took it off half way through more because I was warm, but it was fine the time I had it on.ive tried other wraps and what not this is definitely the best so far and fairly priced. Thank you!
High quality back support delivered quickly. Also, a rapid response to my query about VAT regs - I didn't realise that lumbar support belts were not considered by HMRC to be a disability aid. It seems to be a well-run company and I will feel confident buying future items from them.
Very quick response. Easy ordering process - and explanation of VAT exemption.
Arrived quickly and was exactly what I was after
The McKensie Support Roll was delivered on time, was well packed and undamaged. Progress of delivery was regularly updated.
Fast delivery and easy to order
Comprehensive selection of products. Competitive prices. Prompt delivery
Complete waste of time and effort.
These aocks are in no way size XL (beige, stated as UK size 5.5-9). I also checked the dimensuions, the length of the sock is the whole lemgth (34.3cms) including from toe to heel and partway up the ankle so it's short on the foot, width is only 11 cms, about ok for me but not for someone over size 6.. Quality is good and so is the value of a 5-pack, but if I order again, I would definitely go up a size. I am a female and size 6 standard. I could do without the patronising response too....!
The service was very good but the thumb splints didn’t work at all as they were too soft with no support.
Based on analysis of 39 reviews rated 1-2 stars for Medical Supplies
“Any payment option by card or PAYPAL was very pedestrian”
“how can you try the thing without taken it out the door then i ring up to say its not what i want then you say i cant...”
“95 delivery charge”
“Order right size for my husband the trunk i ordered as well as the bands come up like they are a extra small can't re...”
“48 hours later my parcel has not arrived, Called their customer service to get my delivery charge refunded as the ite...”
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Medical Supplies, accessible at www.medicalsupplies.co.uk, is a London-based provider of a wide range of medical supplies and equipment. The company specializes in essential healthcare products including pressure relief items, overbed and overchair tables, crash-tested car transit wheelchairs, and healthcare workwear. By partnering with trusted manufacturers, Medical Supplies ensures that their offerings meet the diverse needs of healthcare professionals, caregivers, and individuals seeking medical assistance. With a commitment to customer service, the company provides expert advice to help customers select the right products for their specific requirements. Medical Supplies offers free UK delivery, making it convenient for customers to access high-quality medical supplies and equipment. Targeted primarily at healthcare facilities, caregivers, and individuals in need of medical products, the company aims to deliver reliable solutions for improved patient care and comfort.
Medical Supplies receives high praise for its prompt delivery and quality products, with many reviewers highlighting the efficiency of the service. Customers appreciate the quick turnaround on orders, often receiving items almost immediately, which is particularly beneficial for those in need of medical supplies. The support team is noted for their responsiveness, effectively addressing issues such as product defects and ensuring replacements are sent swiftly. However, some consumers express dissatisfaction regarding specific items, mentioning discrepancies in size and quality, with one reviewer noting a flimsy sling compared to a cheaper local option. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many satisfied customers recommending the service for its reliability and good value.
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