Max Insurance Reviews

I found the agent we dealt with was friendly and very helpful

Great service by Matthew d

Dealing with Mark Miller in management has made this a pleasant experience. He's prompt, to the point and we prefer to work with him for our claim. Thank you Mark.

Matthew has been great. Unfortunately my overall experience with Max Insurance has been fairly poor. I had two adjusters before Matthew which were helping me with my claim, but they both became unreachable by phone and I was unable to get any assistance on my claim for several weeks. But Matthew has been amazing and quickly caught himself up to speed and got my claim moving in a couple days. The overall experience with Max Insurance has been quite frustrating and slow.

I feel Muyi did good but my husband was not satisfief with last item

Knowledge, prompt attention. Seems like always available and most of all on top of things but even more important was Alex's friendliness.

UPDATE - I spoke with a member of senior management that did help move things along but after turning the file back over to the original adjuster things have been at a complete standstill again for over two weeks. My adjuster continues to ignore all forms of communication. They assigned a terrible restoration company that took weeks to begin work while my basement was full of water and mold after a flood. The adjuster does not communicate with me unless I file a complaint, it's been months now and I have a basement that's gutted and unusable. I have not been compensated for any basement repairs or personal items. The adjuster has continually made mistakes which keeps causing more delays. The adjust approved a list of items that were damaged and need to be replaced, sent a settlement offer, went silent for over a week then turned around and has refused to payout the settlement. I have called them at least 30 times in the last two weeks and they never answer or call back. Zero communication unless I file complaints, and when there is communication it goes no where as the adjuster keeps sending the wrong info or completely ignores import items. Initially when I filed a complaint I spoke to a manager and made some progress, now it's radio silence from everyone involved. They simply don't care about their clients.

Alex helpful to deal with and although the claim is still underway it looks like things are going well. Service prompt & efficient

Alex was very helpful and easy to get into contact with. He made this process smooth and simple and was fantastic at answering our questions!

I had a fridge and freezer full of food that had been without power for 28 days. Max and Priority Restore got those appliances out of my building the day after I returned from evacuation. Much appreciated. I was treated fairly by my adjuster and promptly and she (Neasha) was courteous and patient.

I’m happy to work with Samantha. She’s helpful

All the staff of Max with, especially Samarham, is very helpful, friendly, professional and spend time to explain and walk me through the whole claim process, Kalyan of Puroclean also super nice and prompt to do estimates

Extremely responsive. Quick processing and no delays in getting a pay out. Willing to help and did not feel like they were trying to get out of paying for the claim

I really liked working with people at Max especially the girl at the reception (sorry forgot her name), she was very empathetic. She then introduced me to Brody (claims adjuster) he was easy to contact and was able to answer most questions. The issue I have with this insurance company is the exclusions details which were not disclosed or explained to me by the broker. The sales agents just try to sell the insurance without giving proper information about what is and what isn’t covered. Yes I understand that it is the consumers responsibility to read the documents but we try to believe the brokers and that’s where It got a bit rough. Also, when a claim is required, brokers try to push the queries to the brokerage who then push them to the company. No clear process in the beginning which was very frustrating, later when I was put in touch with Brody, things got much better. Finally, the renewal process seems a bit challenging as the premium shot up approximately 4 times after a claim. To sum up, the service provided is excellent, the company should look into better communication between brokers and claim agents, may be offer more flexibility in products with clear terms and conditions, and it would really help if the renewal process after the claim is closed is better adjusted with market standards.

Adjustors and all others involved were sympathetic and very nice.

I am a broker and the way Max takes care of their partners and clients is just super convenient and outstanding. It saves me lots of time with there modern application process and competitive premium. Absolutely recommended!

Great and pleasant Made it very easy to handle the claim

Easy to receive all info

Once my claim was moved to the care of Amanda L, the level of detail and communication was what is expected. She was prompt and thorough when responding either via email or calling. My initial start of the process was not anything to be happy about, being ghosted by Thomas for over 3 weeks. That is when I received an email that my file was being transferred to a senior adjustor. Since it is my first time going through something like this and not knowing what to expect, I want to thank Amanda L for what she has done for me and the level of care she puts forward!!