Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

NS

Nathan Short

1 out of 5 stars
Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkageβ€”an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

KF

Kathleen Fenn

3 out of 5 stars
You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk

so kwon

1 out of 5 stars
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

RR

Real Reviews

5 out of 5 stars
....Good πŸ‘πŸ‘

....Good πŸ‘πŸ‘

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Showing 931 - 940 of 996 reviews
DW
5 out of 5 stars

Easy to order and shipped when said

Easy to order and shipped when said. ideal, no issues

Date of experience: September 12, 2024

DC
5 out of 5 stars

Excellent service

Excellent service Phoned order through as a bit old school, very helpful and price was best I had found . Contacted a couple of hours before delivery and delivery driver managed to get lorry in and drop were others had sai d they couldn’t,saving me loads of time. Will definitely use again πŸ‘

Date of experience: September 12, 2024

L
1 out of 5 stars

They Cancelled Goods ordered 7th September 2024

Goods ordered on 7th September 2024. I was notified on day of delivery 11th September 2024 that they could not supply product. I am now waiting for my refund will let you know what happens. Refund received 13 September 2024

Date of experience: September 11, 2024

S
5 out of 5 stars

Good delivery time and good material

Good delivery time and good material

Date of experience: September 9, 2024

PB
5 out of 5 stars

The order arrived on time delivery cost…

The order arrived on time delivery cost was a bit high.

Date of experience: September 9, 2024

CB
1 out of 5 stars

Poor communication and unable to fulfil order

I ordered from this website thinking I would be getting a good deal on some timber materials for a project I'm working on at home. When ordering they allowed me to pick a delivery date. I ordered on the Monday and picked the Thursday for delivery. Thursday passed and I hadn't had any emails or calls from them and nothing was delivered. I had planned to do some DIY work on the Friday. So Friday morning I called them. The guy said 'yes I can confirm it hasn't been delivered!', groundbreaking stuff! He said I should call back later and I may get an update. I called back at 4pm. This guy was more helpful. He did say he spoke to the purchasing team and it was sorted, but it wouldn't be delivered until Monday or Tuesday. Which was fine. He said he would get a confirmation email sent out. No email was sent. Late Sunday night I get an email to say my order is cancelled! Very poor. I won't be using them again.

Date of experience: September 9, 2024

A
4 out of 5 stars

I was skeptical

I was skeptical, but things where OK. Placed my order for delivery well after there normal lead time and the Friday before I get s call to say there has been an issue and delivery will be another week. Little annoyed but it came from a really nice local supplier in the end. Wood was 90% perfect, few sheets needed to be trimmed and clearly end sheets at some point as the straps had warped and cut in to the ply. Overall would happily order again.

Date of experience: September 9, 2024

A
5 out of 5 stars

Good quality of wood

Good quality of wood, great service, super fast delivery

Date of experience: September 7, 2024

RO
5 out of 5 stars

Great service…

Good price with local delivery that was on time.

Date of experience: September 6, 2024

K
1 out of 5 stars

Yet another non-fulfilled order by Materials Market

This review is unashamedly cloned from another review as the complaint is the same. My order No was 0563-52. Ordered on Tuesday 20/08/24 and stated delivery was Monday 09/09/24. Price was a bit cheaper than my usual supplier but more importantly it seemed that Materials Market could supply 3.6m lengths of decking which my supplier couldn't. Got to Thursday 05/09/24, 11 working days after the order, and I received a call from Alex saying that they couldn't fulfill the order. I called Vigu in customer services who contacted Ben who in turn said that he would call me back after his current call. 5 hours later and still no call. I called Customer Services again and Ekin confirmed that they could not supply my materials and immediately instigated my refund. For customer relations they were spot on. The reason for leaving a negative feedback is that I now have a job starting in 2 working days with no materials. The contract price was based on MM prices and so I'm going to be out of pocket, I've lost work time and my client is having to wait until the materials can be delivered by a reliable supplier. Reading other reviews, this is not an isolated incident.

Date of experience: September 5, 2024

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