Poor communication and unable to fulfil order
I ordered from this website thinking I would be getting a good deal on some timber materials for a project I'm working on at home. When ordering they allowed me to pick a delivery date. I ordered on the Monday and picked the Thursday for delivery. Thursday passed and I hadn't had any emails or calls from them and nothing was delivered. I had planned to do some DIY work on the Friday. So Friday morning I called them. The guy said 'yes I can confirm it hasn't been delivered!', groundbreaking stuff! He said I should call back later and I may get an update. I called back at 4pm. This guy was more helpful. He did say he spoke to the purchasing team and it was sorted, but it wouldn't be delivered until Monday or Tuesday. Which was fine. He said he would get a confirmation email sent out. No email was sent. Late Sunday night I get an email to say my order is cancelled! Very poor. I won't be using them again.