Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkage—an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 941 - 950 of 996 reviews
GW
5 out of 5 stars

Service

Needed some Type 1 done some research and for you on line, simple process and swift delivery. Delivery driver BOB was polite and friendly and put the bulk bag exactly where I needed it. Great service from start to finish would defo use again. 10/10

Date of experience: September 5, 2024

J
5 out of 5 stars

50mm insulation

Very happy with the order no damage to the boards and the price was excellent. And not to mention delivery driver was very professional.

Date of experience: September 5, 2024

CF
5 out of 5 stars

Good customer service great price…

Good customer service great price delivered on time and where we asked for it to be put excellent service

Date of experience: September 4, 2024

GU
1 out of 5 stars

avoid if possible …

placed an order a week in advance online apart from a email saying they had received my order i heard nothing ,i then contacted them by email as there is no chance of getting through by phone ,was then told my order could not be delivered on the day i requested and would be delivered the next working day ,yet again no communication to say what was happening and with no delivery i had to contact them by email to cancel the order ,which i doubt they would of ever delivered it or notified me of that without me having to email them ,i have gathered that they dont actually have a stock but act as agents for other suppliers,i would avoid trying to order anything via them and in future go to the suppliers direct ,now have to reorder through someone that can actually fulfill an order and take more time off work to do what i had originally intended had i not been let down so badly by them

Date of experience: September 4, 2024

P
5 out of 5 stars

The Driver was friendly and courteous…

The Driver was friendly and courteous and was efficient at his job

Date of experience: September 4, 2024

mb
1 out of 5 stars

last 2 orders were 3 and 6 days late

last 2 orders were 3 and 6 days late - can't rely on them - won't be using them again

Date of experience: September 4, 2024

BW
5 out of 5 stars

Great customer service

Great customer service, fantastic prices and a massive range of products. Highly recommend

Date of experience: September 4, 2024

AH
1 out of 5 stars

Wrong decking no contact/customer service…

Ordered reversible decking as needed reeded deck boards so paid slightly more for the rest of my materials as these had the boards I needed. Turned up not reeded or reversible just grooved and smooth…after multiple phone calls was told they will collect and source the correct decking boards! Collected the incorrect decking boards last week but still no date or sign of the correct ones although still advertised as available on their website! Went on their chat system to get an update and chase, only to wait over 30 minutes for a response, after I had already been talking to a representative. When sent a couple of questions after 30 minutes their advisor told me they had a high volume of calls and chats so expect a delay. Finally after a lot of back and forth got told it had been passed to a manager who would call me back the same day, here we are 5 o clock no call and I presume another day of chasing tomorrow. Horrendous customer service now they’ve got my money and the products back not bothered about rectifying the issue! Update 16/09 Still no decking boards or refund having to chase again got told 03/09 that I would get a call back from a manager same day nearly 2 weeks later I have to ring them to chase again and no manager available still. (Decking boards still advertised as available on their website)

Date of experience: September 3, 2024

JF
5 out of 5 stars

Gret Company

The price difference between other popular warehouse are much lower and the products are made well. The delivery was before the given date as they had a slot available. The driver was really friendly which is always a good thing. I will be using this company from now on. I spoke to Bigu who was very professional and helpful in helping me select my orders. A credit to the organisation.

Date of experience: September 3, 2024

D
5 out of 5 stars

Great price

Great price

Date of experience: September 2, 2024

Previous1•••949596•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.