K

Kevin

1Reviews
1.0
1 out of 5 stars

Reviews by Kevin

1 out of 5 stars

Yet another non-fulfilled order by Materials Market

This review is unashamedly cloned from another review as the complaint is the same. My order No was 0563-52. Ordered on Tuesday 20/08/24 and stated delivery was Monday 09/09/24. Price was a bit cheaper than my usual supplier but more importantly it seemed that Materials Market could supply 3.6m lengths of decking which my supplier couldn't. Got to Thursday 05/09/24, 11 working days after the order, and I received a call from Alex saying that they couldn't fulfill the order. I called Vigu in customer services who contacted Ben who in turn said that he would call me back after his current call. 5 hours later and still no call. I called Customer Services again and Ekin confirmed that they could not supply my materials and immediately instigated my refund. For customer relations they were spot on. The reason for leaving a negative feedback is that I now have a job starting in 2 working days with no materials. The contract price was based on MM prices and so I'm going to be out of pocket, I've lost work time and my client is having to wait until the materials can be delivered by a reliable supplier. Reading other reviews, this is not an isolated incident.