Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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NS

Nathan Short

1 out of 5 stars
Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkageβ€”an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

KF

Kathleen Fenn

3 out of 5 stars
You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk

so kwon

1 out of 5 stars
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

RR

Real Reviews

5 out of 5 stars
....Good πŸ‘πŸ‘

....Good πŸ‘πŸ‘

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Shopping & Retail

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Showing 901 - 910 of 996 reviews
A
1 out of 5 stars

Verified Trader-Buyer Beware

The 5 pack fence panel product with Materials Market as the Verified Trader was platformed by B&Q on their website with free delivery as a carrot so naive me placed an order in good faith that it was a competitive price. it transpired that if I had purchased it directly from the supplier commissioned by Materials Market to deliver it I would have saved 40% of the cost I actually incurred through B&Q/Materials Market AND delivery would have been free anyway! So much for the B&Q carrot designed to entice the unwary. The cost of the product was determined by Material Market who take account of the slice of the profit that B&Q take for platforming the product. Profitable business for B&Q and Materials Market funded by a grossly excessive cost to the customer.

Date of experience: September 26, 2024

L

Loz

US

1 out of 5 stars

Incompetent company run by incompetent managers

Goods never turned up on the day they had been confirmed for and never received any communication, rang them to be told it would come the following day but only half the order turned up. Then rang again to be told they would look into the other part of the order and would call me back but no call ever came and the delivery turned up the following morning. Company tried to say the remaining goods was only ordered the day before they arrived even though I sent them emails proving otherwise. I would avoid these at all costs, no communication from them and me doing all the chasing even after requesting call backs from managers. Had to wait 4 weeks for my refund as the goods were wrong and they still charged me Β£70 for delivery as my order then didn’t qualify for the free delivery. They were quite happy for me to have taken 3 days off work due to their incompetence.

Date of experience: September 24, 2024

L

LC

US

1 out of 5 stars

Shocking service

Shocking service. Still waiting for a call back from a manager. Chased up requested another, still no call back. No show for materials, days taken off work for this. Then delivered with no communication, then returned as requested then charged 2 lots of delivery charge. Tried blaming supplier etc. no communication, no ownership.

Date of experience: September 24, 2024

Rv
1 out of 5 stars

No show and no comms!

Ordered some hardwood ply and some floorboards on Sep 15th, for delivery on 20th... 2 days later than they offered. 20th came and went without delivery. Email sent that PM asking for an update.... no response. Chased through on 24th using webchat and only after this chase did they seemingly realise that my delivery was outstanding. Blame placed on the supplier, and while they offered to try and get a new date, the lack of competence meant i cancelled the order.

Date of experience: September 24, 2024

DG
5 out of 5 stars

Great speedy service

Great speedy service. Placed a large order of 50mm PIR board and had it delivered within the timeframe given from a local supplier. No issues whatsoever

Date of experience: September 20, 2024

T
1 out of 5 stars

Terrible

Terrible. Placed an order Monday - says 'acknowledged' in the portal. Delivery was 7am-3pm Friday. They call me at 3.07pm Friday to tell me they haven't got it and don't know when they will get it. Now I've wasted a week waiting for these morons. AVOID AVOID

Date of experience: September 20, 2024

CR
2 out of 5 stars

7 x 2 joists

7 x 2 joists You advertise products that you could not provide Ultimately we purchased products that were nowhere near what we had ordered but the price was reasonable

Date of experience: September 19, 2024

MH
5 out of 5 stars

Always shop around

After going to B&Q to order the materials for a project I was shocked at how much it was going to cost. We left without buying anything and came home and looked on the Internet to see if we could get it cheaper. I'm glad I waited as I found Materials Market cost 1/2 the price of B&Q. Highly recommend this company and will definitely be ordering again from them

Date of experience: September 19, 2024

CD
5 out of 5 stars

Excellent service

Excellent service

Date of experience: September 19, 2024

AD
4 out of 5 stars

Patio/Steps

Delivery on time. Lorry driver friendly and efficient and put materials exactly where I wanted them. Also easy ordering on line.

Date of experience: September 19, 2024

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