Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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See what reviewers are saying

NS

Nathan Short

1 out of 5 stars
Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkage—an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

KF

Kathleen Fenn

3 out of 5 stars
You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk

so kwon

1 out of 5 stars
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

Company details

Shopping & Retail

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All reviews

1,000 total • Write a review

Showing 891 - 900 of 996 reviews
DH
5 out of 5 stars

Great prices!

Great prices! Easy to use site.

Date of experience: October 3, 2024

TJ
1 out of 5 stars

Mis selling scam

Ordered through material market taken 2 days to confirm the order and then they called to say they couldn’t supply for the advertised cost and asked for an additional £50. This company is nothing but a scam if they cannot supply materials at the advertised cost this is mis selling and against trading standards. I will be reporting this isssue.

Date of experience: October 2, 2024

MI
1 out of 5 stars

Very poor customer service

Very poor customer service Avoid.

Date of experience: October 2, 2024

YD
1 out of 5 stars

Horrific service.

Horrific service. I ordered 3m of 25 lenth of decking. They took order and money than convincing me to take 3.6m of 21 length. How does it work. My project has 4 borads short now and they are asking more money and said whenever we will be in your area will provide material. Changed delivery date. Driver asked my wife help to bring decking into my garden Such a arrogant managers.

Date of experience: October 1, 2024

N
5 out of 5 stars

Excellent service

Excellent service

Date of experience: October 1, 2024

Mj
1 out of 5 stars

Appalling!!!!!!

Appalling!! Placed an order 10 days ago, selected delivery date for Monday 30th, took day off work. Received email few days before asking if I could receive delivery earlier on the Friday. Said yes, if time a lot could be given. No response so assumed we were back to Monday delivery. On Sunday night at 7.15pm I received email “cancelling” my order. I rang Matrials market first thing Monday and asked what was happening !! Apologies all round, delivery re-arranged for Weds and confirmed. Another day off work, email Tuesday “your delivery will with you on THURSDAY !! Absolutely useless. That’s two delivery dates both not met, nobody rang me, I had to contact them. The worst company I’ve ever used online for materials.

Date of experience: October 1, 2024

pb
5 out of 5 stars

Very easy transaction and quick delivery

Very easy transaction and quick delivery

Date of experience: September 30, 2024

F
5 out of 5 stars

Flawless experience

Website was great and easy to use, item came quickly and at a great price.

Date of experience: September 29, 2024

D

D&K

US

5 out of 5 stars

Excellent service and value for money

I was nervous ordering from Materials Market in light of some of the negative reviews. However, I placed my order for 2 x MOT1 bulk bags, 2 x Treated Sleepers, 4 x Treated Timber and rebar mesh on Monday 23 September and everything, bar one sleeper, was delivered this morning Friday 27 September. The missing sleeper was delivered this afternoon. Excellent service and value for money.

Date of experience: September 27, 2024

E
1 out of 5 stars

AVOID

Really disappointing experience. I ordered materials but the lorry used needed crane access, which I had not been informed about. On arrival the delivery driver was unable to make delivery as it was unsafe (he was lovely!). He had only half the order - again this hadn’t been communicated. I called Materials Market and explained the situation and they advised it was better to cancel. They then took over 3 weeks to refund and took £100 from me. This was done with no explanation, blaming me for them being unable to make the delivery. Despite being a service provider who was unable to deliver the service of delivery… I was blamed. I asked for the complaint to be escalated, the manager was ‘too busy’ to speak to me. The customer service spokesperson said themselves that I was not at fault, that they thought I’d get a full refund and when they then three weeks later refunded me they thought the £100 charge was excessive. I had another company deliver the exact same order the next week via pallet with ease. I would avoid using Materials Market as the communication was appalling and they were unclear throughout and then unwilling to take any responsibility. Save yourself the hassle as it’s been utterly tedious you could lose £100 and have nothing to show for it.

Date of experience: September 27, 2024

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