Malmaison Hotels has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Malmaison Aberdeen We were out celebrating with my friends for a birthday we sat outside staff were attentive. Maybe a little too attentive for my liking. Our group were a group of young women. Our waiter who was charming and lovely and and obviously was great at his job. Became a little too familiar and maybe just stepped over the line a little. But the food was amazing, we had some of the small plates and all delicious.
Aberdeen Hotel experience on non business related trip was extremely poor, so much so that I shortened my stay from 3 nights to 1. Room was satisfactory but staff were poor with the exception of the night porter. Manageress repeatedly referred to me as ‘dear’ and had a poor attitude. This same attitude was demonstrated by other reception staff and the Breakfast Manager provided no level of service and when I complained simply smiled as if it didn’t matter. The overall experience showed that the staff believed that it was acceptable to provide poor service because residents are staying due to business and are willing to accept less than average standards because they are not paying for it. This was my first and last stay at a Malmaison hotel. I stayed on the weekend of the digital outages in Spain and wanted to pay for some elements of my stay with cash but was told that the hotel didn’t allow cash in any way. Furthermore, I was expected to pay a lump sum up front to put towards any ‘extras’. When I refused, I was charged for my entire stay in advance. In my world, I pay for goods and services once I have experienced them and not in advance when I don’t know what I am paying for. Non residents are also not entitled to pay with cash. A flawed and fragile business model in this world of over reliance on technology. Never again.
Christmas 2023 - worse Christmas ever... reception staff were extremely rude when they tried to charge me twice for Xmas day lunch plus some other unwarranted charges. Manager was unapologetic when he realised their mistake. Xmas day lunch was extremely poor...I had one carrot as a veg portion. And had a very upset stomach afterwards. Christmas Eve one of my party was taken ill after eating in their restaurant. I just hope they have changed their staff members since then...no one should be treated so disgracefully !
Went to York hotel, we took our friends that was visiting from Essex to see the roof top bar. Asked for a rooftop table for drinks and the guy who was taking the booking said we needed to make a reservation (very blunt & rude) we went to look outside and there was loads of empty tables, we asked again and told him there was plenty of space again he bluntly replied NO as we had to make a reservation. Was shown inside as far away from the outside possible sat next to the bar, told only waitress service, waited 15 mins to be served, asked for 4 drinks and waited another 15 mins for them to be delivered. we paid £32 with an additional service of £3.20 and we was sat next to the bar !!! Rude staff and will not be visiting again
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malmaison.com125 total • Write a review
Just a lovely stay, very comfortable and the staff were wonderful
Date of experience: April 22, 2025
Excellent staff, comfortable environment and top quality food. The best we've had in Brlfadt for some time. I highly recommend Malmaison Belfast and will be back soon.
Date of experience: March 31, 2025
My wife got food poisoning from her breakfast. She had the eggs benedict with bacon. 10 minutes later before we had a chance to check out she felt the full impact of the food poisoning and couldn't attend her spa treatments. The waiter who took our order for our breakfast was inept and tried to sit us at a table which was uncomfortably close to another table of diners. He then didn't offer us any additional items such as toast or show us where the coffee/juice/pastries were as we hadn't stayed at this Malmaison before. He didn't even ask what type of eggs I wanted with my breakfast until I glanced up from the menu because he just stood there staring at me. The receptionist didn't order our taxi for dinner the night before as when I enquired about the taxi being late the receptionist at the time said it hadn't been booked. If my wife hadnt had food poisoning I probably wouldn't have mentioned the other things and would have given a 5 star review as they are niggles but things that really should be addressed by the hotel management.
Date of experience: March 31, 2025
Malmaison York. Room was cold, turned thermostat to 22C and went for a walk around York, still freezing when we came back, asked reception to sort and had a meal in the restaurant, still freezing when we returned. Finally, at 9pm after another complaint to reception we got some heat. Except we could not adjust the heat from our room thermostat and at 3am we could not sleep as the room was stifling and far too hot. I think the room controller had been over ridden to try and get us some heating. A bad night’s sleep spoiled the whole visit, just not good enough.
Date of experience: March 10, 2025
Very warm Welcome, accommodating personal preferences, exquisite afternoon tea, Very friendly staff, very clean loos, although decor in restaurant was not to my taste.
Date of experience: March 6, 2025
I stayed at Malmaison Glasgow and the reception staff were SO lovely. They were friendly without being weird, helpful, charmingly overlooking me being an idiot about leaving stuff in my room - honestly some of the most natural and delightful service I have had in ages.
Date of experience: February 8, 2025
Stayed at Malmaison in Liverpool today. Room was too cold and couldn’t be warmed up despite the best efforts of staff. Won’t stay there again.
Date of experience: February 8, 2025
Stayed at the Malmaison again but Newcastle this time. As I’ve now come to expect, the staff are exceptional, the service excellent. Although just overnight this visit, it was nevertheless an excellent experience. On Sunday morning we had the pleasure of meeting Tessie, who organised the breakfast room and customers with aplomb, a gorgeous smile and greeting. A lovely stay all round, thank you
Date of experience: January 27, 2025
I recently stayed at Malmaison in Leeds, and it was an absolutely wonderful experience! The room was nothing short of spectacular, with stunning views of the dock that made for a perfect backdrop throughout my stay. The décor was chic and stylish, and the comfort of the room was top-notch. Breakfast was a real highlight – I had the French toast, which was delicious, and the continental spread was fresh and varied. The staff were friendly and attentive, ensuring everything was perfect. I truly can't wait to return and experience it all over again. Highly recommended!
Date of experience: January 23, 2025
