MA
Malmaison Hotels
View company profile →
Heating and cooling problems
Malmaison York. Room was cold, turned thermostat to 22C and went for a walk around York, still freezing when we came back, asked reception to sort and had a meal in the restaurant, still freezing when we returned. Finally, at 9pm after another complaint to reception we got some heat. Except we could not adjust the heat from our room thermostat and at 3am we could not sleep as the room was stifling and far too hot. I think the room controller had been over ridden to try and get us some heating. A bad night’s sleep spoiled the whole visit, just not good enough.