Makeup online refers to digital platforms and e-commerce websites that sell cosmetic products through internet-based retail channels. These platforms typically offer a wide range of makeup products including foundation, lipstick, eyeshadow, and other beauty items from various brands, allowing customers to browse, compare, and purchase cosmetics from their devices. Many online makeup retailers also provide product reviews, tutorials, and virtual try-on features to help customers make informed purchasing decisions.
Reviewers frequently report negative experiences with Makeup online, citing customer pain points more often than praise. Common complaints include company, order, product, products.
A smaller set of reviewers mention positives such as order, company, good, scam. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.5 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 3 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I placed an order online and when tracking the order on GLS it only showed that the order had been registered, so I c...”
“I immediately contacted the company on February 14th and offered to return it for a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 3.3 out of 5 (fair) | 2.3 out of 5 (poor) | 3.5 out of 5 (good) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | 4.9 out of 5 (good) | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 4.1 out of 5 (good) | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 145 |
Bottom line: Makeup online is #5 of 5 on overall rating in this group. On quality, Truviv scores higher (4.8 vs 2.3).
60 reviews of Makeup online. Filter by what matters to you.
Over a year ago
Jeg har bestilt en mascara og en parfume men men ingen af delene er kommet til min adresse det værste er at man har betalt varen og at man så ikke får noget som helst for pengene. Ikke et firma jeg vi... See more
Over a year ago
I ordered some things from this website. Nothing has arrived. The phone number is not working. DO NOT order anything from this place. It's a skam.
Over a year ago
Dette er ikke en dansk virksomhed (de hævder at være dansk). Desværre er det kun butikkens hjemmeside, der er dansk. Varerne sendes fra Polen - som butikken og leverandøren (GLS) oplyser. For det førs... See more
Quick answers to the questions people ask most.
Most online makeup retailers offer virtual try-on tools, shade matching quizzes, and detailed color descriptions with undertone information. You can also check customer reviews and photos, or order sample sizes when available to test before committing to full-size products.
Standard shipping usually takes 3-7 business days, while expedited options can deliver within 1-3 business days. Many retailers offer free shipping on orders over a certain amount, typically $35-50.
Most reputable online makeup retailers accept returns within 30-60 days, even on opened products. However, return policies vary by brand and retailer, so always check the specific terms before purchasing.
Online prices are often competitive and may include exclusive web discounts, promotional codes, or bundle deals. However, prices can vary between retailers, so it's worth comparing multiple sites before purchasing.
Most online makeup retailers offer multiple contact options including live chat, email support, and phone lines. Customer service hours typically range from 8 AM to 8 PM on weekdays, with limited weekend availability.
Stick to authorized retailers, official brand websites, or well-known beauty platforms to ensure authenticity and quality. Always check for secure payment options, customer reviews, and clear return policies before making a purchase.
Many major online beauty retailers provide virtual consultations through video chat, AI-powered beauty advisors, or detailed product guides. Some also offer email consultations where you can submit photos for personalized recommendations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 60% are 1–2★.
Good service
Jeg har bestilt en mascara og en parfume men men ingen af delene er kommet til min adresse det værste er at man har betalt varen og at man så ikke får noget som helst for pengene. Ikke et firma jeg vil anbefale at bestille ved.
I ordered some things from this website. Nothing has arrived. The phone number is not working. DO NOT order anything from this place. It's a skam.
Dette er ikke en dansk virksomhed (de hævder at være dansk). Desværre er det kun butikkens hjemmeside, der er dansk. Varerne sendes fra Polen - som butikken og leverandøren (GLS) oplyser. For det første lover de levering inden for 2-4 dage. Den næste besked fra dem informerer dig om, at du vil modtage varerne om en uge eller senere. Virksomhedens hovedkvarter er i Warszawa, Polen (jeg kaldte dem). Jeg taler polsk. Selvom varerne var fra et lager i Warszawa, var der ingen, der ønskede at tale med mig om denne forsendelse. De sagde, at jeg købte varerne på en dansk hjemmeside, så jeg skulle kontakte butikkens kundeservice på denne danske hjemmeside (de taler eller skriver ikke på dansk). Kontakt med dem er kun på engelsk. Jeg anbefaler ikke - der er andre butikker. Dette er den værste butik, jeg nogensinde har købt i. Jeg modtog aldrig varerne til sidst, og de flere gange, jeg kontaktede denne butik, var meget ubehagelige oplevelser.
I placed an order online and when tracking the order on GLS it only showed that the order had been registered, so I called GLS and was informed that the order was not delivered to be sent to Denmark. Half an hour later I received a notification that the order was ready to be collected at the collection point. So I can say that Makeup is a serious company, and the problem is with the carrier that does not update the order tracking. I was satisfied with my purchase and so I can only give good recommendations to this company.
Fup firma pengene er trukket modtog aldrig varen
Fik ikke leveret min pakke eller pengene retur. Svindler firma, handel ikke med dem. De skriver at de stadig søger efter pakken og man skalvære tålmodig. Andet sker der ikke. Forbandede svindler
Min pakke blev ik leveret, og kunde service tager lang tid om at svare. Og når de gør siger de bare at man skal vente.
I ordered a Chanel foundation from MAKEUP online. It was the first time I have ordered from this company. I have purchased the Chanel foundation from Neiman Marcus before, so I know what the consistency of the foundation is supposed to look like. I did receive the product, but when I opened the foundation, it was clear that is was either a counterfeit product or a substandard product. The actual Chanel makeup was creamy and not runny. The product I received was very thin and runny. I immediately contacted the company on February 14th and offered to return it for a refund. They asked me to take pictures of the box, the foundation bottle, and I sent a comparison picture of the real foundation beside the thin, runny foundation MAKEUP sent to me. For four weeks, they said they were investigating, and I would need to file a claim. Now, on March 27th, 6 1/2 weeks later, they asked me to return the product. After asking them for weeks if Inshould return the product, I finally threw it away. I am disgusted with the company, and I would suggest caution when doing business with this company.
Its a one star becouse it can not be zero. 2 weeks waiting time, one the webside says 2-3 days...
Nem at bruge hjemmesiden og levering til tiden! 👍 Kunderne skal huske på, at det ikke er firmaet, de bestille hos, som er ansvarlige for levering/leveringstiden!!!
I tried buying products there but didn't complete my checkout. I tried a few times but didn't work out! BUT they charged $2000! I just tried buying a few products! this is scam and horrible.
Jeg havde bestilt en bryn farve blyant Dior nr 093, men modtog en forkert farve!!! Jeg sendte flere foto og de bliver ved med at skrive, at jeg skal sende foto!!! Det er IKKE mig der har lavet fejl😳 Hold jer væk fra det useriøse firma!!!!!!!
Jeg bestilte den 10 juli, præcis fra i dag en uge siden, på deres hjemmeside siger de at varen kommer mellem 2-3 arbejdsdage. Jeg har skrevet til den og spurgte om min pakke i sidste uge, intet svar, og nu har jeg skrevet igen. Håber at høre fra dem. Hvis pakken er forsinket skulle de skrive til mig og oplyse mig om det, ønsker ikke varer fra Kina, for så får de dem retur, jeg ønsker kun ægte varer. Min ordre nummer 1689009103-0015 hvis de skulle kigge på denne anmeldelse. Jeg håber på at det her ender godt... hvis jeg får snart min pakke så vil jeg gerne slette denne anmeldelse også hvis pakken ikke kommer fra Kina.
1683384411-0447 I have bought perfumes from makeup.dk they have not returned it for over a month I write and call almost every day and it would not be sent back money back? if it's my package, it's not my fault, I'll have my money back
Da jeg først så siden tænkte jeg at det var scam… Men jeg tog chancen og bestilte lidt. Tingene ankom på under en uge og var helt fin kvalitet. Det er formeneligt ikke sidste gang jeg handler herfra.
awesome support from this company. love u
Kraftig advarsel mod dette firma! De hæver pengene, skriver de har sendt din ordre med GLS - og så slutter alt der. GLS har aldrig modtaget din pakke. Mailet til dem tre gange, intet svar. Ringet til dem tre gange - lang forklaring om at de vil undersøge sagen og svare på mail - men har intet hørt tilbage. Ren snyd og bedrag!!!
Ordered some products on Saturday, payment has been taken but no order confirmation has yet to be sent. Looked on my account and it states no pending orders. Contacted CS today, but no reply as of yet. It would be helpful to know what is going on.
Contact the retailer's customer service immediately with photos of the damaged product or expiration date. Most reputable companies will replace damaged items or provide full refunds for products that arrive in unsatisfactory condition.
Yes, many beauty subscription boxes offer monthly deliveries of sample or full-size makeup products. These services typically range from $10-30 per month and allow you to discover new brands and products regularly.
After placing your order, you'll typically receive a confirmation email with a tracking number within 24-48 hours. You can use this number on the shipping carrier's website or the retailer's order tracking page to monitor your package's progress.
Makeup online refers to digital platforms and e-commerce websites that sell cosmetic products through internet-based retail channels. These platforms typically offer a wide range of makeup products including foundation, lipstick, eyeshadow, and other beauty items from various brands, allowing customers to browse, compare, and purchase cosmetics from their devices. Many online makeup retailers also provide product reviews, tutorials, and virtual try-on features to help customers make informed purchasing decisions.
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