Absolutely you less company
Absolutely you less company. Should not legally aloud near anything for health and safety.
2.8
Average
44 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Magnum Utilities has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
A VERY POSITIVE EXPERIENCE OVERALL
A VERY POSITIVE EXPERIENCE OVERALL - SHORT LEAD TIME AND PROMPT SEVICE. THE ENGINEER TRACY CALLED ME EN ROUTE AND ARRIVED ON TIME. SHE COMPLETED THE METER SWOP CAREFULLY AND NEATLY, TESTING ALL MY SERVICES BEFORE LEAVING ME WITH TWO SMART METERS AND A SMART IN-HOME DISPLAY WITH INSTRUCTIONS. THANK YOU!
1st class Professional service over and…
1st class Professional service over and above the Call of Duty In order to fit our smart metre The gentleman concerned had to Dodge traffic As Our metre Is scituated On a very busy side road with no pavement I was most impressed with his service
Martin worked above and beyond
Had our smart meters fitted by Martin. He was excellent. He was a pleasure to have in the house and worked above and beyond. He cleaned up afterwards and was extremely helpful and informative.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
magnumutilities.com
All reviews
44 total • Write a review
Showing 1 - 10 of 40 reviews
L
Lo
US
DO NOT WORK FOR MAGNUM
I echo another review. My Husband was one of the best engineers on the team who was treated like absolute dirt. This company don't have a HR department who understand law. They deduct wages illegally for anything and it is only a matter of time before the law catches up with them.
Date of experience: March 19, 2022
CC
Credit card fraud on the day of engineer visit. Magnum unhelpful despite reasonable ground to suggest it was the engineer
Someone committed fraud on my credit card the day Magnum came, on a new card that had never left the house and had no other guests. The registered address was my old address on my driving license (not the address they came to) meaning someone had to have taken details of both and my bag was unaccompanied in another room nearby for 5 minutes. I cannot prove it is the same man as police could not pursue the investigation further. I reported to Magnum who didn’t get back to me. Police started an investigation and they told me that they spoke to Magnum however the man was reportedly not an employee but contracted out. The phone number they had for him was reportedly not connecting, and the people at the postal address for the online orders say they didn’t receive anything. The investigation had to close due to dead ends. Most disappointing that Magnum sent a contractor, were unresponsive to me despite my serious experience, and had little details for this person meaning little police could do. I previously wrote a review saying that the engineer did the fraud however magnum complained that it is defamation unless there is police evidence it was him. Hence why I am posting again with more factual wording and let the reader be the judge. Be careful and supervise the person at all times.
Date of experience: February 2, 2022
GR
1 star to much
This is an absolutely disgusting company. My partner resigned from them because they were forcing him to become sub-sub-contracted. He was meant to get paid today CHRISTMAS EVE and they didn't pay. They sent him a pay slip but no pay and couldn't even give him a date as to when he will get paid. Just because he resigned they are holding his wages!? My partner has worked incredibly hard over this whole pandemic and this is how you repay him???? AVOID WORKING THERE EVEN IF YOU ARE DESPERATE. They do not value there staff. Absolute malicious company. Thank you for ruining our Christmas
Date of experience: December 24, 2021
JM
For the 2nd time with no notice they…
For the 2nd time with no notice they haven't turned up. 1st time i got a call the day before, so i could at least cancel my 1/2 day holiday to be at home. But this morning, i got a call an hour after they were meant to be with me. To say no one was coming and they couldn't give me an idea when they could be with me, but it wouldn't be before xmas. Absolute rubbish
Date of experience: December 7, 2021
MT
M T
US
Magnum Utilities van always in the way
Magnum Utilities don't park very considerately on cramped residential roads. Their van is constantly parked in a position that means I can't ever get to pick my very frail relative up in Erdington, Birmingham. Please have some thought for other people/residents an stop being so ignorant to other people's needs. Please park considerately
Date of experience: November 15, 2021
Pl
Today Nico visited our property to…
Today Nico visited our property to install Smart Meters. He arrived,Covid friendly with mask and gloves and the installation was swiftly installed . Nico was such a charming and pleasant young man with the most professional manner.
Date of experience: November 9, 2021
jB
left mother and 7 month old baby…
left mother and 7 month old baby without electricity from friday a.m. to monday!! where is your customer service on a weekend!!
Date of experience: November 6, 2021
NM
Smart Meters fitted.
The lady who came to fit two Smart meters was extremely lovely! She ensured me of what she was doing and going to do. Her name was Tracy and she did her job very quickly and told me the necessary information afterwards. She gave me a call half an hour before her arrival. Thank you very much!
Date of experience: November 2, 2021
MT
The engineer
My engineer Dave arrived early after a check phone call. Both meters were fitted and the system tested very efficient Dave well done
Date of experience: October 8, 2021
B
The lady that installed the smart meter…
The lady that installed the smart meter was wonderful, efficient and excellent job done. Thank you so much.
Date of experience: August 27, 2021
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.