Magnum Utilities
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Credit card fraud on the day of engineer visit. Magnum unhelpful despite reasonable ground to suggest it was the engineer
Someone committed fraud on my credit card the day Magnum came, on a new card that had never left the house and had no other guests. The registered address was my old address on my driving license (not the address they came to) meaning someone had to have taken details of both and my bag was unaccompanied in another room nearby for 5 minutes. I cannot prove it is the same man as police could not pursue the investigation further. I reported to Magnum who didn’t get back to me. Police started an investigation and they told me that they spoke to Magnum however the man was reportedly not an employee but contracted out. The phone number they had for him was reportedly not connecting, and the people at the postal address for the online orders say they didn’t receive anything. The investigation had to close due to dead ends. Most disappointing that Magnum sent a contractor, were unresponsive to me despite my serious experience, and had little details for this person meaning little police could do. I previously wrote a review saying that the engineer did the fraud however magnum complained that it is defamation unless there is police evidence it was him. Hence why I am posting again with more factual wording and let the reader be the judge. Be careful and supervise the person at all times.