REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
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3.9
Great
1,000 reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
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Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
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SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
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lycamobile.usAll reviews
1,000 total • Write a review
Showing 281 - 290 of 996 reviews
DS
Just ordered an hour back
Just ordered an hour back, wanted to check on transferring a number. Boy, there is no customer service. Horrible wait, chat agent never responded despite many polite nudge. Scam company.. am going to try to cancel service, dont trust them with my number. Order no. ORD7DB030000739943. Ordered directly from Lyca Mobile. The number was to transferred but it went as a original. The chat agent disconnected, phone nmbers never get answered. Just refund the above order.
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S
Thank you Nizar
I would like to express my sincere gratitude to Nizar for his outstanding support in resolving my eSIM issue. From the very beginning, Nizar demonstrated professionalism, patience, and in-depth knowledge of the process, which made the experience seamless and stress-free. Nizar went above and beyond to ensure that my issue was resolved promptly, keeping me informed at every step and providing clear instructions. His friendly demeanor and commitment to customer satisfaction are truly commendable. Such exceptional service is rare, and Nizar’s efforts have not only resolved my problem but also reinforced my trust in Lyca Mobile. Please pass along my thanks and appreciation to him.
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G
Safeguard the customer from maltreatment
Team, This is a 3rd follow-up for the message I had posted earlier with ref: 103222430, 104768072. is there any ETA for refunding $63 which was charged combined for Nov and Dec? I had an extension pending for 2 months also. Please do the needful
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SB
Abdul Hamid from Lyca customer care was…
Abdul Hamid from Lyca customer care was a great guy helped me I recently had a wonderful experience with the customer care team while porting my number. From the moment I called, they were attentive, courteous, and patient with all my questions. He guided me through each step of the process and ensured I understood exactly what was happening. The representative kept me updated on the progress and followed up to confirm everything was working smoothly once the port was complete. His professionalism and genuine dedication to helping me made the entire experience stress-free. I truly appreciate their excellent service!
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AC
Disastrous eSIM -does not work and Lycamobile does not even attempt to address their issue which they must be aware of…AVOID THIS ESIM PRODUCT
Bought an eSIM on holiday in USA from Ireland. Complete waste of money-it does not install and the customer service team were useless-Ninia sent me a message that she couldn’t fix the issue. No refund, feels like a scam. I gave up after 3 hours trying to get the team at Lycamobile to resolve the issue and bought an eSIM from gomo worldwide which took seconds to setup and activate-shame on Lycamobile-I want a refund…don’t bother with these people
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MJ
Oh my God
Oh my God, i just spoke to a representative named Nizar from Morocco. He's the one of the best representatives at Lyca mobile. He helped me throughout my call and he was so kind, friendly, and humble to me. Thank you so much for your assistance Nizar. I sure appreciate it 💯
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G
Worse provider EVER.
Worse provider EVER. Okay. I got their black deal for Get Unlimited Talk, Text, & Data for $10/mo. On Dec 23rd, I got my SIM card on Dec 28th. So I tried to activate the SIM immediately; however, when I looked into the plan, It showed I was signed up for a pay-as-you-go plan.... the representative told me that I had requested a refund before...which I DID NOT....After going back and forth a couple of times... I was frustrated and out of patience, so I decided to get a refund and move on.
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