REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
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3.9
Great
1,000 reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
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Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
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SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
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Company details
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lycamobile.us
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1,000 total • Write a review
Showing 201 - 210 of 996 reviews
UK
Marlene is very helpful and clearly…
Marlene is very helpful and clearly explain the situation of my problem and even solved it in no time manner.Big thank you for her and lyca mobile
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PC
Nissa was really helpful with my…
Nissa was really helpful with my request on chat, she explained me step by step process to unblock my sim card. Thank you Nissa for help her ID number is 30296.
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RV
Best Service By Nissa from Lyca Customer service
Best Service.. I was helped by Nissa ID 30296. She understood my concern very well and provided me best solution. Thank you very much Lyca for all support and your team’s coordination.
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KM
Excellent customer service by Marlene
Excellent customer service by Marlene. Was very quick to help and solve my inquiry.
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ft
Great Value and Reliable Service
Excellent Customer Service from Nelia I had a great experience with Nelia, a Lyca Mobile agent who provided outstanding customer support. ✅ Professional & Friendly – Nelia was polite, patient, and very knowledgeable. She took the time to answer all my questions. ✅ Quick & Efficient Help – She assisted me with my eSIM setup and resolved my issue in no time. ✅ Great Communication – Unlike other agents I’ve dealt with, Nelia explained everything clearly, making the process smooth and stress-free. I truly appreciate her dedication and customer service. Lyca Mobile needs more agents like Here’s a positive review for Lyca Mobile agent Nelia: I’ve been using Lyca Mobile for a while, and I’m really happy with the service. ✅ Affordable Plans – Their pricing is one of the best, especially for international calls. I can stay in touch with family overseas without worrying about high costs. ✅ Good Network Coverage – The signal is strong in most areas, and I rarely experience call drops. ✅ Easy eSIM Setup – Activating my eSIM was quick and simple, with clear instructions. ✅ Smooth Data Performance – Mobile data works well, and speeds are good for browsing, streaming, and social media. Overall, Lyca Mobile offers great value for money, especially for those who need international calling. I’d definitely recommend it to anyone looking for an affordable and reliable mobile provider.
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cc
id 30830
id 30830 Rachid me atendió muy bien y me resolvió rapidamente mi solicitud
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HC
Hamid was really easy to work with and…
Hamid was really easy to work with and helped us very well. I’ve called many times, and nobody has been able to help me properly until we called with Hamid. I am very grateful because he was very friendly, and understanding and was very patient with me as well.
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