REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
3.9
Great
1,000 reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
Company details
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Website
lycamobile.us
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Showing 181 - 190 of 996 reviews
RM
It was a good experience with Abdelouahab
It was a good experience with Abdelouahab he was very patient. He was very professional and knowledgeable. Really appreciate his assistance to have my eSim activated. Good Job you deserve more than 5 Stars. Employee like you make the Company looks good.
Date of experience: February 27, 2025
DT
Dom T
US
Terrible experience on app and online…
Terrible experience on app and online support. Billing fails from time to time, causing disruptions to my service. It is also very hard to port-out, and agents take forever. Avoid this company for their failing services and infrastructure.
Date of experience: February 26, 2025
LP
L. P
US
Someone stole my number.
Someone stole my number, and after we reported the issue, we got a text saying it was resolved when it doesn't work (Request 105657161). The text said to call the helpdesk for issues, but it doesn't work. My phone won't call out, and if you call my number with another phone, some random lady picks up. Customer service email no longer exists, and no agents have been available to pick up or reply on their site. Customer service has been a joke since they moved operations a few years ago. I can't even call for a refund.
Date of experience: February 25, 2025
DG
Get billed, NO SERVICE
Simply, I transferred my eSIM from my current phone, and and it does not work which was kind of the point of the whole thing. I am now without cell service AND LYCA MOBILE DOES NO CARE. In trying to call customer service I have had 45 minute wait TIMES minimum then about 3 minutes into the conversation the call is dropped. So lets try the app. Well, I cannot get into my account because "my credentials are invalid". So I email customer service (about 10 times from the start of this frustration a week ago). Each time I emailed customer service, I recd an auto generated email saying a rep would get in touch with me asap. I HAVE NEVER GOTTEN A CALL BACK. Unless you are going for a similar experience. Stay far far away from this scam. They take your money, then ignore you. The prices are tempting, but when the service doesn't work and you can't contact the company, TOTAL FAILURE.
Date of experience: February 25, 2025
VN
Supportive customer service
Supportive customer service, I got Marlene to support my concern and she is helpful. I appreciate the help!
Date of experience: February 24, 2025
AC
Miss Marlene help me out on an issue…
Miss Marlene help me out on an issue and resolved it very quickly
Date of experience: February 23, 2025
MG
Greedy and garbage company
Greedy and garbage company. I wish I can give -100. Foolish customer service. They will always try not to give you pin code to switch service. Intentionally change your plan. I will never suggest this bunch of garbage. All customer service based from India. Staff working in call centers leaks your personal information. Frequently you receive spam calls.
Date of experience: February 22, 2025
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