Doesn't work properly sometimes 😕
Doesn't work properly sometimes 😕
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4.1
Great
594 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile PT receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Top up happen automatically
Top up happen automatically . Though i already off the auto renew. This is robbery .
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O tarifário é apenas para "agarrar"…
O tarifário é apenas para "agarrar" clientes, depois tudo é complicado... O chat vitual não resolve, o atendimento telefónico demora dezenas de minutos,... Os dados são péssimos! Onde os outros operadores têm 5G a Lyca Mobile tem 2G e GPRS... Por isso, não interessa ter 20GB...50GB... porque não consegues usar... enfim, só tenho pena ter colocado a crédito 60€ na conta (para reaver o dinheiro tens de fazer requerimento e esperar pelo menos 7 dias...), senão já tinha deixado a Lyca Mobile há vários meses... Só estou à espera de gastar o dinheiro da conta para passar o número para outro operador.
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Network is very poor
Network is very poor
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Company details
Information provided by various external sources
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Contact info
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Website
lycamobile.pt
All reviews
594 total • Write a review
Showing 431 - 440 of 590 reviews
dn
Asma Ben Ali ** Helpful and Good…
Asma Ben Ali ** Helpful and Good English Thoroughly Guided All the things ....
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DM
Canceled number back.l did not use my portuguese Lycamobile…
I did not use my portuguese Lycamobile for 3 months, while traveling and my number was canceled and needed it desperately back.The english attend Jawaher from Tunisia resolved my case in an unexpected extremely professional and with all the needed patience to get my old number within less than one hour. Congratulations to the Tunisian call center and specially to this wonderful lady , who saved my day from a lot of hassle . Thanks again Dr Tiba
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sj
I called at Lyca mobile pt and Asma…
I called at Lyca mobile pt and Asma hben ali helped me out to solve the problem. She tried her best.
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RR
Resolveu o problema e respondeu a todos…
Resolveu o problema e respondeu a todos os meus questionamentos
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MT
Bom atendimento pelo chat
Comprei um chip em Portugal e a atendente não me informou que era necessário fazer uma ligação para um número português para ativar o chip. Quando cheguei à Itália não consegui utilizar. Por sorte, fui atendido pelo chat pela senhora Dilma Lourenco, que foi muito paciente e me ajudou a solucionar o problema. Recomendo que a empresa instrua melhor os seus vendedores.
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ML
Change of voicemail language
I had a simple request (to change my voicemail from Portuguese to English) which was dealt with professionally and efficiently. I was helped by a lady called Shai who was friendly and explained the process to me clearly and concisely.
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DA
A pior operadora do mundo
A pior operadora do mundo. Apoio ao cliente? Atendem, respondem às mensagens, mas resoluções nem as ver. Estou há um mês sem dinheiro (240 euros) e sem serviço. Mau demais. Respostas? "Pedimos desculpa pelo incómodo...o seu processo está a aguardar aprovação". É uma empresa que deve certamente comunicar por telégrafo. Desesperante. Sinto-me burlado, roubado, enganado...
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KA
Dilma Lourenço was great via chat
Dilma Lourenço was great via chat. They helped me troubleshoot my EU data roaming issue. It was about a 30-40 minute process. Be careful buying SIM cards at the store in one country and which may need configuration in the next country. Lyca, please disclose this detail on your prepaid packages.
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ds
O apoio ao cliente por chat é excelente!
O apoio ao cliente por chat é excelente!
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