Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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The webchat came up very quickly (Patricia, ID 30147), and I got the help I needed. However I find topping up and adding a bundle through the browser is awkward. Very confusing. Payments were first refused, and then suddenly appear as being paid, the option "Pay from Credit" disappears when you want to check it. What works easily though is, if you click on "Auto-renewal". I guess this button is probably gone as well the next time I want to cancel the auto-renewal ;) Anyway Patricia was helpful and applied the bundle, but certainly this procedure done through the browser should be eased, or better, made possible at all.
Support is extremely slow overall and I had to wait quite a bit. But Marizabel ID no. 38555 was very patient throughout and was able to solve my issue. Lyca needs to work on the overall system though
i was routed to a different country first, but the customer service advisor, BEA, was a super great help and worked me through the process of switching my number quickly and efficicently
Customer care service I was having an issue with my sim card. I worked with RJ over the phone and she is extremely helpful. She looked into the problem in detail and escalated it on the time. Great service.
I recently had a problem with Lyca Top-Up packages and I called the help line, I came across a very amazing lady called Lyn (30027) she was such a big help with amazing customer support. Thank you so much Lyn.
I had an amazing experience with Judy(30093) who patiently resolved my issue within minutes. Despite having to call twice, once to block my SIM card and then again to activate a new one, I received exceptional service both times. Judy and her colleagues are incredibly helpful and provided me with a great customer service experience.
