Edmund was a big help in assisting me…
Edmund was a big help in assisting me to setup my Lyca prepaid SIM and convert it to eSIM. He guide me from start to finish.
4.4
Great
235 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile NO receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
It was a bit of a struggle to get…
It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in activating my sim card.
My guy Edmund was very pleasant to…
My guy Edmund was very pleasant to speak to and made the experience much much easier than going to the store
I want to highlight the excellent…
I want to highlight the excellent service provided by Edmond during a recent customer interaction. When he received a call from a me seeking assistance of my subscription, he responded with professionalism, empathy, and clarity. He took the time to listen attentively, asked the right questions, and guided me through the necessary steps in a calm and reassuring manner. What truly stood out was his ability to simplify complex information, making it easy for me to understand their options. His patience and dedication left a positive impression and demonstrated a strong commitment to customer satisfaction. Edmond is an asset to the team, and his approach reflects the high standards of service we strive to maintain. Keep up the great work!
Company details
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Contact info
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Website
lyca-mobile.no
All reviews
235 total • Write a review
Showing 51 - 60 of 231 reviews
GT
SIM Card Never Arrived
I ordered a Lyca Smart XL SIM card over four weeks ago and paid 300 NOK for it. The SIM card has not arrived to this day. About two weeks after the order, I called customer service, and they promised to resend it. However, it still hasn’t arrived. Now, I can't even reach their customer service by phone. This experience has been incredibly frustrating, and I feel let down by the lack of accountability and proper support.
Date of experience: November 23, 2024
CM
Very good customer service
Very good customer service by Edmund, problem was solved, very helpfull and polite.
Date of experience: November 4, 2024
TT
Lyca promised a refund and then disappeared
Last contact was on Oct 8th. Naveene said "Additionally, if you would like to request a refund, please let us know and I will assist you further with that as well." and then disappeared. I replied 8 days ago, 6 days ago, today and I've got no more answers. I'm truly disappointed!
Date of experience: October 16, 2024
JV
Impossible to cancel subscription.
Impossible to cancel subscription. For my trip through Norway, I was looking for a data plan to have mobile data, this for 1 month. After 29 days, money automatically went out of my bank account for the next month. I did not want this so called the company, here I was told that a refund was not possible for this. So through that same call i asked to cancel automatic continuation of the subscription. They did nothing. In the meantime, I have called 3 times and they told me it was going to get fixed. Not true! Needed this abbonement 1 month, paid 4 times in the meantime and I am just NOT being helped further. It has to stop. Sad that it has to go through this way.
Date of experience: October 2, 2024
AM
Bedrager / Svindlere
en liten oppdatering: etter 4 dager har de fortsatt ikke gjort noe selv om de har fått det de ba om! det er bare en taktikk for å få deg til å tro at de har fikset det! De leverte meg en e-sim som ikke fungerte - så jeg ringte dem og fyren i telefonen fortalte meg at jeg må kjøpe en ny e-sim med nytt abonnement og at han ville sørge for at mine 499 NOK ville bli refundert. Jeg gjorde det, og 7 dager senere ringte jeg dem igjen da jeg ikke hadde mottatt refusjonen min, og de fortalte meg at refusjonen ble avslått. Personen jeg snakket med på telefonen prøvde deretter å gjøre refusjonen igjen, og nå omtrent 7 dager senere igjen har jeg fortsatt ikke mottatt noe. Ikke bruk LycaMobile! De vil svindle deg, sende deg e-sim som kanskje ikke fungerer, men fortsatt ta pengene dine og lyve for deg uten anger!
Date of experience: September 25, 2024
AH
Thank you Acee
Excellent customer service from Acee 38544 for solving our issue with Lyca Mobile SIM cards
Date of experience: August 16, 2024
MW
Impossible to order a sim card
Impossible to order a sim card from them called 6 times 5 times i was promised to recieve it didnt get it waste of time been waiting for 3 weeks and now another week to get a refund terrible company None emails recieved from them
Date of experience: July 23, 2024
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