Amazing customer support
Amazing customer support For I who is new to all the shipping stuff, They were incredibly patient and very helpful, would recommend them 100% if you have something to forward to your country.

Lunarcat Company is a specialized Japanese proxy service that facilitates access to a wide range of products from Japan, particularly for international customers. The company's services include purchasing items from online marketplaces like Mercari, as well as assisting with offline purchases that may not be supported by other services. Lunarcat also offers domestic delivery within Japan and caters to niche markets, such as airsoft enthusiasts looking to buy guns and parts. The target market for Lunarcat primarily consists of international shoppers who seek unique Japanese products and require reliable shipping solutions. With a focus on customer satisfaction, Lunarcat emphasizes strong buyer protection policies and efficient order processing, allowing customers to communicate directly with service representatives for a streamlined experience. Through its commitment to quality service, Lunarcat aims to make Japanese shopping and forwarding accessible and convenient for consumers around the globe.
Reviewers consistently praise Lunarcat Company for its exceptional service and support, highlighting the company's responsiveness and helpfulness throughout the shipping process. Many customers express gratitude for the patience and thoroughness of the staff, especially those new to shipping logistics.
The reasonable rates and quick processing times further enhance the positive experience, with several users noting how efficiently their items were handled and shipped. Consumers appreciate the clear communication and guidance provided, which makes the entire transaction seamless. Additionally, Lunarcat's ability to navigate complex shipping situations, such as customs issues, is frequently commended. Overall, the reviews reflect a strong sentiment of satisfaction and trust in Lunarcat Company’s services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 5.0 | 8 |
| Sep 25 | 5.0 | 14 |
| Oct 25 | 5.0 | 4 |
| Nov 25 | 5.0 | 15 |
| Dec 25 | 5.0 | 6 |
| Jan 26 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Amazing customer support For I who is new to all the shipping stuff, They were incredibly patient and very helpful,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Lunarcat Company is #1 of 5 on overall rating in this group.
60 reviews of Lunarcat Company. Filter by what matters to you.
Amazing customer support For I who is new to all the shipping stuff, They were incredibly patient and very helpful, would recommend them 100% if you have something to forward to your country.
Very involved proxy to which I wish the best !
Reasonable rates, great service 👍
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I bought some items that didn't fit into my luggage and one (model gun) that would have been a hassle to take through customs in a country that wasn't my final destination. It was extremely last minute, but lunarcat responded immediately and was able to help me forward my items! They helped me every step of the way and even helped figure out the most cost-effective shipping option. My packages arrived quickly and were packed with so much care. It was really nice being able to not worry about any paperwork. They were super communicative throughout the entire process which I think puts them miles above many other proxies and forwarders. Fees are super reasonable as well. I'll be using lunarcat again in the future :)
Ordering and processing my parcel was quick and painless. Would recommend.
Responds quickly and very easy process
I discovered Lunarcat Company through an internet thread for proxies. The item(s) I wanted were only available in Japan so I reached out privately to inquire about their services. As having recently received my ordered products, I have the following to review: I can 100% guarantee that your order and time will be respected by this company! Their response times are highly commendable and would kindly explain/answer any questions I had. The pricing is affordable (we're in that tariff era) and the process could not have been any easier with their website. Whether the item(s) are time-limited/sensitive or are in a specific place, this company will do its best to follow through. I am looking forward to using this service again and would highly recommend them to anyone who is seeking a proxy in JP!
Had a good experience with lunarcat. Our product was very fragile, more than half of them arrived broken but lunarcat made it right for us and provided us options how to make it right. They're very easy to talk to and very understanding. Definitely recommend for any of your Japan needs!
I was looking for a proxy service that could buy me items in advance for very anticipated items from Pokemon Center, Lunarcat updated me, they got my items within 5 mins. Surprising because items were already out of stock, I'm glad they could buy the items before that! Everything was packed perfectly, would recommand Lunarcat 100%.
I had a very positive experience with Lunarcat for in person (offline) shopping services in Japan. For me personally, they couldn't find the items I wanted at one store. They were quick to communicate and refunded me the fees, even though they still went and looked for it. I found the items at another store and placed another order with them which went smoothly. They have great friendly customer service so I'll be definitely using their services in the future.
This sounds silly, but the Cat, has misplaced his favorite toy.... This little Giraffe that makes a little chirping noise. The Cat was - Devastated. We flipped the house upside down. The recovery mission sadly, was unsuccessful. In the search for a new Giraffe, we could only find them for sale in South Korea. I attempted to order myself and have it shipped to San Diego, but that was a No-Go. Lunar-Cat stepped in, placed my order and in very short order, we have successfully replaced The Cat's favorite toy! (Plus a back-up!) I am so stoked she was able to help us. She made every very easy and thing arrived FAST! Thank you x1 MIIIIILLLLLLLLLLLLION times! We are all so happy!
Using lunarcat service was such a pleasant experience for me! They were very on top of everything and made sure to communicate as clear and thorough whenever I had any questions! They are very honest and had great fee structure! I would use their services again! My package arrived safely and I’m very happy with how everything went
I just recently bought many items from an exclusive anime event in japan and I was able to get all of the items I wanted from the in person shopping service. They were incredibly patient with my requests and it arrived very quickly. I can’t wait to order from them again, thank you 😭💕
Lunarcat Company is a specialized Japanese proxy service that facilitates access to a wide range of products from Japan, particularly for international customers. The company's services include purchasing items from online marketplaces like Mercari, as well as assisting with offline purchases that may not be supported by other services. Lunarcat also offers domestic delivery within Japan and caters to niche markets, such as airsoft enthusiasts looking to buy guns and parts. The target market for Lunarcat primarily consists of international shoppers who seek unique Japanese products and require reliable shipping solutions. With a focus on customer satisfaction, Lunarcat emphasizes strong buyer protection policies and efficient order processing, allowing customers to communicate directly with service representatives for a streamlined experience. Through its commitment to quality service, Lunarcat aims to make Japanese shopping and forwarding accessible and convenient for consumers around the globe.
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