customer

May 1, 2024

Mixed experience

We had a mixed experience with Lucky Rentals. The good parts- their customer service was fantastic and very helpful. The car also drove really well for its age, was relatively fuel efficient and did not breakdown once. Unfortunately, those are all the positives we had. We knew the car was going to be old, and so were expecting some issues e.g. things not working as efficiently- but we were not expecting it to be in this bad shape, and also thought it would at the very least be clean. The interior of the car and the bedding pack were dirty. The bedding and car seats were stained, there were dead flies and mould on the ceiling of the car, and the seatbelts were filthy. The exterior of the car was in bad shape- window seals were hanging off, the corner of the rear bumper was damaged and falling away, lots of cracks and chips, and the back doors were unreliable to lock and unlock. The interior was also not great. Along with it being dirty: the blinds to pull down when sleeping were hanging on by a thread, the passenger side door was broken- the window control kept popping out and there was a hole in it with very sharp edges, and the rear view mirror was damaged and so parts were obscured. Other things to note included the bed being very narrow and short, the cool box smelt horribly of damp and made anything we put in there smell too so it was unusable. There is also very little storage space which was a problem when it rained as there was nowhere to put wet coats and clothes. Overall, we would not recommend Lucky Rentals to others. It was fine for us and we knew somewhat what we were getting into with an old vehicle, but did not expect the poor condition it would be in.