Pamela Porter
1 reviews•Contributor
Featured
almost 2 years ago
Very satisfied
Perfect and very satisfied
Helpful?
TrustScore
3.9
Great
67
8
4
6
20
105 reviews in total
Over a year ago
Live Grund is great! We love our bath towels and mats. I love stepping out of the shower onto something dry, absorbant, and SOFT. It feels so good. The towels feel amazing too, and they stay fluffy ev... See more
Perfect and very satisfied
Live Grund is great! We love our bath towels and mats. I love stepping out of the shower onto something dry, absorbant, and SOFT. It feels so good. The towels feel amazing too, and they stay fluffy even after washing them. The are a good size, and feel thick and plush. We are very happy with our purchases and the whole Live Grund experience! Will definitely buy more.
Fast shipping, great product. Reliable company
I love the sheets, bath mats and towels I bought. Scanning the QR code to get a tracking number and track the order didn't work for me. I emailed Grund inquiring about a tracking number. I didn't receive an email back right away. Thought I would wait a week before I emailed again. I didn't have too. 6 days after I emailed, I received an email saying the order shipped. Fine by me. everything arrived beautiful.
This throw blanket is the most incredible thing ever. My first one ripped because my kids fought over it. Would pay any price to replace it. Best item ever.
The great quality of the rugs. I have been looking for exactly what I found at your store. Thank you for providing a great product.
The bathroom rug I received is absolutely gorgeous & so soft! The eco-friendliness, quality, color & packaging/shipping exceeded my expectations. I'll definitely be a repeat customer.
Beautiful product, arrived on time and is a very high quality with plush double-sided detail.
If there were a choice for zero stars that’s what I would be choosing. I ordered 3 bath mats on October 14 and my credit card was charged $279. I have never received an order confirmation or any correspondence from Live Grund (except for this email) even though I have called twice and left messages and also emailed twice, with absolutely no call or email back. I am contacting my credit card company to remove the charge.
Love these rugs! Wish there were larger sizes!
The quality of the bath rugs are luxurious however; I can’t say the same for the bath towels and the customer service response time is poor. It’s been almost a week and no one has a responded to my email concern about defective items I received.
Color wasn’t as described
The product is high quality and the service was very professional, thank you!
still hasn't arrived
So soft. So lovely. Worth the wait.
I was looking for a larger white rug that is washable and this rug perfectly fits the bill. I loved it so much I bought 2 so I can rotate them. The rugs arrived very quickly and look great.
You charged my credit card immediately, without having my items ready to ship. That took over seven weeks and you would not answer any emails or any other means of contact. Not good business practice. Tells me you are on the verge of going under. Would never do business with your company again.
I was able to email a real person about my order and receive a reply by that same person.
Such a superior product - love your rugs!
Beautiful, well-made bathroom rugs, and sent in a timely manner. This is the third order I have gotten from Live Grund, and I highly recommend their rugs and towels.
Based on analysis of 26 reviews rated 1-2 stars for LIVE GRUND
“Your customer service sucks big time”
“I have made purchases in the past but will no longer be purchasing from them”
“I emailed you about this, but I haven't received a response”
“I never received a confirmation email on my purchase, nor a timely delivery time”
“I deserve a full refund, yet there was no recourse or any way to connect with Grand that was responded to I will nev...”
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Live Grund is a retailer specializing in luxury organic textiles, offering a range of bedding and bath products made exclusively from 100% organic cotton. The company is dedicated to providing clean, natural, and environmentally friendly items that emphasize both comfort and sustainability. Their product lineup includes bed sheets, throws, bath rugs, towels, and robes, catering to customers who prioritize organic and eco-conscious living in their home environments. Targeting consumers seeking high-quality, sustainable home textiles, Live Grund aims to enhance the living experience with soft and durable organic products. The company’s commitment to safety and environmental responsibility resonates with a growing demographic interested in mindful consumption and healthy living. By maintaining a focus on luxury and organic materials, Live Grund positions itself as a leader in the organic bedding and bath market.
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Reviewers consistently report positive experiences with LIVE GRUND. Customers often highlight rugs, quality, towels, love. A minority mention drawbacks around customer, service, customer service, company. Overall sentiment is strongly positive with an average rating of 3.9 stars across 105 reviews.
