Internet Lightspeed Communications

Have been a customer for +/- 15 years. This company was excellent to start. Then it sold. Things changed a bit. Not enough to be noticeable though Now it has sold again. To a private investor out of Florida. Now between internet Lightspeed and Tellus I am moving on. BOTH of them are a joke

First month was awesome. Now for the last 6 weeks the internet cuts out 20X daily

The worst internet provider out there. Even if you've paid your bill, they will still cut your internet off. Their customer service is atrocious. Their technical support is garbage. There's nothing good about this company. Save yourself some time and headache and get a reliable Internet provider, as Internet Lightspeed is highly unreliable.

Been with them for over 7 years in Calgary. Flat price basic unlimited internet. Any time I've contacted customer service (maybe twice) they provided the support I needed. Only hiccup was when a major cable in the Fraser Canyon was taken out by a landslide several years ago, resulting in a week of downtime.

Nothing works, internet is down, can't call them, there phone numbers don't work, thier website isn't working... This is a needy organization.

RIP-OFF. After you're a customer, they'll cut back on the speed you're paying for. What others are saying. They get you paying month after month... start doing internet speed tests. I have photos (can I attach them here)? Paying for 750 service with direct cable, getting LOW 400's to low-mid 500's.

I had internet service with them for about two years. Had to switch when I moved. Thinking of going back now that Telus is starting to gouge their customers. This company has always helped me if an issue came up. No complaints.

I have had service with them For 2 years yes i am switching away from Them because they resell shaw and shaw leaves them hanging on most if not all support inquiries. My switch is due to price and because the modem technicolor 4234 has a network defect which shaw doesnt want to fix ( defect: after a power off on the modem the modems fails to get an ip automatically from the provider) i have to power off the modem or reset it and wait an hour and then it works which is annoying. Of my dozen or so support calls i have actually had good technical support they have credited me a few days for screw ups from shaw and billing support has been fine to switch my credit card on file etc honestly cant knock this company i am Switching to Shaw/freedom because they are cheaper black Friday and they give me a free modem solving my hardware issue. I normally dont give out that many great reviews but these guys are not that bad at all took off 1 star for hardware problems over all positive experience i would not recommend their competitors: techsaavy ( expensive) heybabbl.ca ( no human but cheaper) / surfinternet.ca ( expensive) primus ( hidden charges) or telus ( expensive) also Shaw/freedom internet ( 30% more) We will try Shaw freedom internets ( black Friday offer) or Hey babbl next go around.

The deposit will be paid back ; they will charge even more .....after they promised you to pay back on day ; its only internet no Wi-Fi. Very expensive..

I switched to Lightspeed almost 10 years ago after using TELUS and Shaw for years. My overall experience has been great! I agreed with many users' comments about their support service which is the area that they need to improve the most. However, to be fair, in my past years' of interactions with their support, they usually can address my issues within 1 phone call or email exchange. A few days ago I just upgraded to a higher speed plan (Cable 300). They got it up and running in less than 24 hours, much shorter than the estimated 2-3 days. There has been no issue at all since then. Combination of quality, reliability, consistency, and price made me very satisfied with Lightspeed. I will never go back to the big guys unless Lightspeed and other 2nd tier providers all disappear from the market!

Worst customer support in the industry. So many issues getting initially set up and then completed 1yr commitment so advised to call for 'existing customer promotion' - which was nothing more than the same deals posted online....except this provided them an opportunity to suggest that we upgrade the modem and bandwidth BUT 'forgot' to tell me there are charges to 1) ship modem, 2) swap the device in their system (yes, 2 charges related to same device exchange) and 3) also a fee to change speed....3 charges that were completely left out of the conversation but knowing others with the service, I had some idea that they would emerge...but only if you know enough to ask. A bit cheaper than Shaw as a standalone product but sales/service is even worse (if you can image that). We keep it because it saves a few $ but will switch immediately if we have line issues as they are both under-equipped and under-trained other than to answer phones and providing lip-service.

I had Two accounts with Lightspeed I would say more than normal problems , in one case took 5 days to clear up an issue... However yes things go wrong, the big issue was the absolute worst rude customer sales service person .. I went from having 3 accounts for my tenants, planning to add a fourth.. to now cancellation of all accounts.. all over a discussion on whether Canada Post delivered the modem.. why would i lie about that? I'm trying to sign up an account?

light speed inter net garbage scam the customer you pay monthly due and they Email you asking for payment when you tell you pay on line they we are pre pay company they lie over lie.

A few years ago now, I signed up with Lightspeed and had a truly agonizing time of it. (I reviewed it somewhere.) But even during that trying time they went out of their way to help me and it's been pretty smooth sailing ever since. I find their support team to be reachable and willing to help. The bottom line is I've had little reason to contact support. The speed is as advertised and the service is better value for money than others.

I am giving it two stars as there are a few good technical support and customer service people, especially ladies who are helpful and willing to go an extra mile. But a guy we got to help us solve our issue was just a bunch of carrots. The only thing he was good at is to read it by the book. And if the book did not tell him to help customer on this and that issue, he would simply say it was not his job. Wasted a couple of hours trying to get internet connection back. It did not get resolved until I got a female associate on the call and she walked me trough the steps. I guess the internet is pretty cheap, the service is horrible and you get what you pay for.

The absolute worse service from start to finish. I'm honestly shocked by how poorly this whole transaction was. DO NOT USE THIS COMPANY. I has taken nearly a month to have my internet installed, all due to basic failures on Dolphin/Lightspeeds part. A Small Summary from the start: I asked if I can use a friends modem to start my own account, they said yes. I asked if using the cable option was ok, they "checked" and said yes. I order my internet weeks before moving into the apartment, with the cable option. They give a date for installation, so I ask for a day off work because the only timeline they give you is between 8am and 8pm. I call Lightspeed the day before installation to check everything, turns out the installation was cancelled days before because they cant install cable at my new place. (They can, btw, I've since checked myself) I have to reorder ADSL, which costs a lot more, and I have to wait at least another 2 weeks before installation. I take my second day off work for the installation date. I asked if I can get some kind of compensation considering the extended time, their mistakes and that I have had to pay for more mobile data and take extra days off without pay. They said that a request like this will have to wait until after installation. I call again before the installation date to check, turns out they didnt put the request in for the installation so I had to choose another installation date. Another day I have to take off work. The day of installation arrives, I sit at home all day waiting, so I call Lightspeed/Dolphin to find out what's going on. Apparently the date was changed that morning to the next day. I can't make the next day or take another day off work so I ask them to reschedule to my weekend. I decide the process would be quicker if I drove down to Vancouver and get the modem myself, which I did. The installation guy arrives on the date I told them I couldn't do, so I reschedule again. 21st September arrives, I have a day off work. Installation guy arrives. 22nd September I call Lightspeed to confirm my internet is there and that I will receive no cost for time without internet. I speak to Paa who clearly isnt a morning person, who decides she wants to speak to me like a child. So I decided to request for the compensation again. Paa became increasingly disinterested and annoyed, which I admit annoyed me. She kept trying to transfer me to billing despite telling me that only her manager could only make a decision on this. I ask to speaked to them and requested a return call from them if he couldn't do it at that time. Paa hung up. The manager has just called me now to say he will put an additional $20 credit to my account, starting from 21st October. I don't think this is sufficient compensation considering the lost hours and money I have had to put in to make this service work. But at this point something is better than nothing. I would not recommend this company at all. I am very unimpressed and I am sad to say that.

We both get $10 days off. I've been with Lightspeed for about a year now. For $49, I get 300Mbps/20Mbps for $50/month with unlimited bandwidth. The price also includes modem rental. This is of excellent value compared to Shaw's offering at $80/month for the same plan. Every time I called for technical assistance, the associates were very helpful, they spoke in a Canadian accent and communicated clearly. I believe they are working out of their Burnaby, BC office which is a plus because I don't like to deal with call centre agents from India in which I have difficulty understanding what they are saying. Most of the time, the call quality isn't great either. If you are with an existing provider, do not cancel their service until you sign up with lightspeed.ca's online form first. They will instruct you thru email what to do next after signing up. A date will be given on when you should tell Shaw/Telus when to disconnect your service for a smooth transition from their service. I transferred over from Shaw and never had any problems. Be sure to sign up on Lightspeed during the beginning of the week rather then on a Thursday or Friday. This will provide sufficient time when porting over from your existing provider. If you don't have an existing internet provider then signing up is a breeze, just go onto lightspeed.ca, and sign up thru their online form. My only gripe with lightspeed is their lack of email support. Usually it takes them a few business days before they reply. So your best bet is to just pick up your phone and dial their technical support line whenever you need assistance. With that said, I am a happy customer and I do intend to stay with them for the foreseeable future. Get $10 off with my referral code at sign-up if you felt this review helped - 48580

You cant get anyworse service than these guys, trust me! Their network infastructure is oversold, and they will not admit too it, and will just blame shaw for everything under the bus.

Been with Internet Lightspeed and just moved up to 300 cable from 75 adsl. My experience has been great overall and any timne I have had to deal with them it was a simple phone call and very limited wait times too. Great company taking on the big guys for a couple of decades now. Stable, fast and I save about $20 a month over the same level of service at Shaw.

WORST SERVICE EVER!! we started a consulting busness and decided o try and save some money by switching. OMG what a joke that was . It's down more then it is up they also never told us when we were setting it up we would need to buy a 150.00 router . Baf customer service , bad service and no internet service that has even a good enough connection to get anything done . They are good at asking to pay the bill . TO TOP IT OFF THEY ACUALLY TRIED TO BILL US FOR SERVICE WE NEVER RECEIVED WHICH IM NOT . THEY ALSO SENT ME A BILL FOR A ETHERNET CABLE FOR 8.00 UNBELIEVABLE. OUTRAGEOUS. THEY ARE HEADED FOR BANKRUPTCY IM SURE .